How Text Reviews Work
Offer customers the convenience of providing immediate feedback about their recent visit by sending a review request via text message to their smartphone.
Why Text?
- 98%
- open rate
- compared to 20-30% for email*
- 90sec
- average response time*
- 209%
- higher engagement
- over phone calls†
*Velocify study, 2016, †FranchiseHelp study, 2015
(both measuring text messages and e-mail, in general))
Get Started with Text Reviews in 3 Easy Steps
1Verbal Consent
Ask your customers if you can send them a message for a chance to review your business via text.
2Send Text Opt-in Request
If your customer has not previously opted in to receive texts, send them a one-time text opt-in request to their confirmed number.
3 Send a Text Review
Your customer will receive a link to a review request, sent directly to their smartphone.
Click to learn more about all of Demandforce's marketing and communications solutions, including Text Reviews
Learn more