Text Reviews

Improve customer satisfaction Get feedback faster Collect text opt-ins

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How Text Reviews Work

Offer customers the convenience of providing immediate feedback about their recent visit by sending a review request via text message to their smartphone.

Why Text?
open rate
compared to 20-30% for email*
average response time*
higher engagement
over phone calls†

*Velocify study, 2016, †FranchiseHelp study, 2015
(both measuring text messages and e-mail, in general))

Get Started with Text Reviews in 3 Easy Steps

1Verbal Consent

Ask your customers if you can send them a message for a chance to review your business via text.

2Send Text Opt-in Request

If your customer has not previously opted in to receive texts, send them a one-time text opt-in request to their confirmed number.

3 Send a Text Review

Your customer will receive a link to a review request, sent directly to their smartphone.

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