There is also a new “Date/Time Added” column– sorting by Date/Time Added allows you to see who to contact if you wish to offer appointments on a first come, first serve basis.
You can use the “Notify” feature of the Hot list to contact each customer who added themselves to the waitlist. We recommend you notify only 2 to 3 users at a time in the beginning, until you understand how quickly clients/patients might pick up on this communication. If requests come in quickly you may want to notify people individually of open appointment slots.
All customers who respond to your Appointment Notification message will appear as an Appointment Request in the Incoming Appointments section on your Dashboard.
While working through your hot list, you will want to reach out to clients via phone call rather than the Notify feature if they are unsubscribed from text or email. This ensures everyone gets the chance to schedule an appointment regardless of the communication types they receive.
Learn more about the Hot List feature >