COVID-19 Checklist: How to Manage Your Online ListingsPosted: April 13, 2020 - By Melody Gandy-Bohr
The COVID-19 pandemic has forced many businesses to reduce their hours or close their doors altogether. As you and your customers try to adjust to this new normal, it is vital to have the most accurate business information online. Updating your online business listings is one of the best ways to let customers know if your business is open or closed, and if you are still offering the same products and services. We’ve compiled a list of our online listing recommendations to help your business retain customers during this time.
Update Business Hours
Whether your hours of operation have changed or you’re temporarily closed, updating hours on your online listings should be your first priority. Most customers looking for your business online will see your business listings first, not your website. Be sure to update business hours on your key listing sites, like Google, Yelp, Facebook and other listing sites relevant to your industry.
Add an Alternate Phone Number
While the COVID-19 situation is in a flux, we also recommend that businesses update their phone numbers on online listings. Even if your business is temporarily closed, it’s important to provide your customers with a way to reach you with any questions. Remember to add an alternate or mobile phone number so that customers can stay connected to your business.
Edit Your Business Description
The coming weeks are going to be unpredictable for both your business and your customers. We recommend updating your business description on your listings to specifically indicate how COVID-19 has affected your business operations. This can range from extra precautions you and your team are taking, expected delays, and any other pertinent information.
Update Your Listings, All At Once
Your business can’t afford to have inaccurate online listing information, especially amidst the current uncertainty. Rather than logging in to each listing site and updating your business information, streamline the process and save time with a listing management tool. With Demandforce, you get a holistic view of all your listings and can make updates across 150+ listing sites in just one click. Review your listings for free today to get started.