The Good Bad and Ugly of Customer Service
Got negative reviews? Think that you have them under control? ZenDesk has released results from a recent study, which reveals the impact that the rise in social media and web review sites can have on a business’ bottom line. For as much as we emphasize good customer service, the impact of bad customer service is nearly the same but with opposite results. So, put yourself in your customers’ shoes and make it your number one goal to deliver fast, reliable, and convenient customer service!