My visit to the Millington office was excellent as always. Prompt, professional, and efficient. Thank you. However, the Covington office, where my three children and wife conduct their appointments is in dire need of training in the area of timely feedback, promptly returning calls, and the type of customer service you find in Millington My wife and children had appointments weeks ago., after several attempts to contact the Covington office, finally yesterday, a return call was made informing us of numerous issues needing resolved with regard to dental issues. Why did it take over two weeks to determine this course of action? In Millington I am informed at the time of my exam if there is an issue, not weeks later. This is not the type of customer service I am use to from Dr Reed. I would appreciate a call regarding the care my family is receiving vs myself. Thank you.