I am a new client and came to QA Hilltop dental because it's close and seemed to have decent reviews, and I have been needing a cleaning for a while. The cleaning went very well; Anna was great--she was very thorough and yet managed to keep it painless. So five stars go to her and the work that was actually done on my teeth.
But one star goes to the office. When I agreed to come in, I was quoted $140 for cleaning, initial consultation, and x-rays. But during the consultation Anna deduced that I would need a deep cleaning, and we both had time that afternoon to get started, so we agreed that it wouldn't make sense to do the regular cleaning, and that we would start on the deep cleaning right away. I was told that the deep cleaning would cost around $180 per quadrant, and I agreed, so we began.
After completing two quadrants, I agreed to come back in just over a week to finish the other two. At the reception desk I was told that the total charge would reflect the charge for two deep cleanings, as well as the original $140 for regular cleaning, x-rays, and consultation. I mentioned that I didn't receive nor would I be receiving that regular cleaning, and asked how much of the $140 I could deduct by not receiving the regular cleaning. I was told that they would need to confer with an office manager and get back to me.
Days later I received a call saying that the price I was quoted for the deep cleaning--the $180--was incorrect, and that it should have been just over $250 per quadrant. The message said that because they misquoted the price for the deep cleaning, they would "honor" the misquoted price, and so I would not be receiving any credit for the regular teeth cleaning for which I paid but never did, nor will, receive. I was not given an explanation of how honoring their mistake and stealing from me were related. I was not told how much of that $140 that I paid for cleaning, consultation, and x-rays, was for the cleaning that I didn't receive, and how much of that $140 I would therefor be entitled to have refunded.
Sounds shady. And reckless. I hope the owner of the business knows that his office people are creating suspicious clients out of totally satisfied ones, and I hope you are aware of the potential for litigation (and online reviews) such spurious logic will inevitably engender.
They seem like good teeth people, but watch your wallet.