I went in for a full highlight appointment with Ashley. For Aveda I have high expectations and my experience did not meet them. This was my first time at the Veda university village location. I showed up on time and my stylist came to get me about 10 mins after my appointment was supposed to begin. She was friendly but seemed rushed. I am used to discussing and showing a handful of pictures to ensure we are on the same page--this didn't happen. She glanced at my pics and suggested adding a bit of beige blonde into the Ashy-platinum that I was requesting. I agreed a tad of beige would soften the look and allow for the shadow roots I was after to blend in better as my hair grew out. I requested a particular foil pattern as my hair is very fine and I can't stand that streaky highlight pattern. She acted as if she understood and went to mix the color. I also requested that she do a ratio of 2:1 of platinum to the beige in hopes of being mostly a bright neutral/cool blonde.
As she foiled I could tell I was basically going to be a blonde zebra. After she finished foiling, she had me get up and move all of my things to a waiting area so she could take another client. I didn't appreciate this as the salon was pretty much a ghost town and I didn't see why she couldn't have put the other client in the station right next to me. (considering she had me process at room temperature and not with heat)
Finally I was brought back to the chair and sure enough I was a blonde zebra! Yes, the toner had removed SOME of the brassy tones, but I was primarily a beige-orangeish blonde. I had asked about my ends and if they needed trimming. She behaved as if the barely 1/4 inch trim was a favor.
When I mentioned how striped my hair looked, my stylist simply said to zigzag my part (which didn't improved it at all) When I got to the front desk I was looking at a $210 bill! One bowl of bleach, one bowl of color, a bit of toner, and a few split ends trimmed; $210?!? I was charged for a full haircut for a minuscule trim?
I was never given any indication of cost. My stylist did not listen to my requests. The front desk did listen to my concerns and after showing them what I had requested they immediately scheduled a "free" fix appointment for the following week.
Aveda also called me later the next day to ask about my experience and asked if there was anything they could do. I explained that their stylists should communicate clearly what they are going to charge. I also explained how disappointed I was in being charged as if I had had a complete style change rather than a trim. They did not offer to even do a partial refund for the "cut".
AFTER "FIX APPOINTMENT":
I won't come back here. My free fix did not pan out well. My should-be-platinum-blonde is yellow with chunks of dark orange tones and they wouldn't even tone it at all. I have sections of hair that are white and others that are an intense brassy yellow/dark orange STILL. My hair is less stripey at the roots but no where near my expectations. My stylist informed me that I would have to come back for several more appointments to attain the blonde I desired AFTER we had colored and washed... she should have said such a thing before we even started to "fix" the color... in the end, the stylist blended my roots but didn't change the color of my hair. If you want blonde, STAY AWAY FROM HERE.
Is an all over Ashy-platinum too much to ask for? From a natural level 7/8NG? I can do it at home and get better results and still have healthy hair.