I arrived at 5:25pm for a 5:30pm pedicure, which I had scheduled 3 weeks prior. After waiting 20 minutes I was told my gal wouldn't be there until 6:00pm and that they were supposed to call me earlier to tell me, but had forgotten. They would be happy to offer me a free hand massage as an apology. Finally, at 6:05pm, I was called back. The gal was not prepared, and it took her 15 minutes to set up and get going. She was slow and inconsistent. It was supposed to be an hour pedicure, and it ended at 7:20pm. I couldn't wait to get out of there. My toes look terrible, it was one of the worst pedicures I have ever gotten. The front desk gals had no clue how to handle the situation. Totally unprofessional all around. Haven't been to Veda in years, will not be returning again.