I had 3 services done. A wax, a facial, and a cut& color. The wax was fantastic she did the most amazing job. The facial, simply, terrible. And the cut and color. Wow. I talked to Courtney for 15 minutes about what I wanted how I wanted my hair. What I wanted: a trim with long layers, possibly some bangs, and I wanted my hair from dark brown/black/red hair to a completely rich chocolate brown. What I got: a trim, copper hair. Bangs? She "forgot" and by the end of the appointment I was late for a meeting so I couldn't stay for her to fix it. Layers? "Forgot" again. Hair color? A light brown with orange/copper tints throughout. Complete incompetence. I've gone to Aveda salons since I was in 6th grade. I will never go here again though.