I am never disappointed in the hairstyle that I get from Lorah. However, I was disappointed in the price of the hair color service that I received from Joselyn. I have paid $40 in the past, but was now charged $50. When I questioned this, I was told that she had gone up a level even though my receipt showed that she was still in the same level. I called and asked for someone in a lower level from her because $50 was too much for this service. They told me Brie and Angel (?) were below Joselyn and I could be set up with either of them. I asked what their price was and they said, "oh, the same price $50. Seriously??? The credibility of the staff is now in question. Very disappointing! I canceled my hair color appt and will go somewhere else that can be more honest with the charge of their services. I will always keep my appt with Lorah because I think she's the best hairdresser around.
I do apologize for this inconvience. Stylists moving up levels is the only way that we can promote out employees within the beauty industry. We are more then happy to accomodate you with our lowest level stylists possible in order to meet your pricing needs. Whenever we are moving levels we always try our best to make our clients aware of this by emailing in advance before the price levels change. I do apologize once again for this inconvience.