Wow, I was shocked poor Sommir was so crazy busy. He is fantastic, and 3 stars in absolutely no reflection on him - but clearly pulled in way too many directions yesterday. Poor Tanisha was a yo yo - start, stop, start, stop. I lost track of who was actually doing my hair and so did my daughter. I was a little disporiented to see so many new faces and thankfully we both left looking great, but the experience was pure chaos and not the relaxed environment we are used to at Aveda salons. If I can say something to the owners and managers - clients come to your salon because we like the products and the experience - We develop relationships with the stylists who 'get us' and make us look beautiful consistently. I have had three stylists in 6 months at your Kriza Sherman Oaks salon and am always on edge to change when some one gets it right. I left my previous Aveda slaon G spa on ventura after 3 years becuase the manager caused a mass exodus. Is this transient chaos normal for Aveda salons or what? Those kinds of relationships we develop with your stylists are not replaceable like batteries for us clients. We will FOLLOW a stylist if we find that rare relationship. Last week my appointment was canceled with Tiffany because she is no longer there, but no one bothered to call and tell me. I just happened to stop in because my roots were showing and I wanted to come in a day earlier. Turned out I wasn't even on the calendar. That is very disconcerting to a client to be forgotten and discarded. I'm hoping that things settle down there and get better with your staff retention or you will indeed have a client retention issue instead.