96.1% would refer friends and family to us

5 stars Customer since 2006

I always look forward to my hair appointments with Emily. So, relaxing and I always feel great leaving the salon:)

5 stars Customer since 2005

Bianca is always attentive and friendly. She listens carefully to what I want and always delivers great results.

5 stars Customer since 2013

Gemma was amazing as always. She knows her products and is fabulous with color!

3 stars Verified customer

I had my hair cut yesterday, and I am not satisfied with the cut. It does not lay correctly. The shape is flat and unflattering. It needs to be fixed, but I'm not certain where to go to get it fixed. I have had an A-line cut many times in the past, and cut by many stylists. This is the first time it has looked wrong. I have been to the salon before, and this is the first bad experience.

5 stars Customer since 2008

The calm atmosphere and the incredible neck massage and arm massage melt all your stress away. Love it all!!

5 stars Customer since 2015

I loved the service I received from Brittani. She pampered me and gave me all the extra amenities like the hand/arm massage, great scalp scrub and foot soak. All of your staff are super courteous and made my time there very relaxing. I also love the environment, as it is very relaxing as well. Love coming to your salon.

5 stars Customer since 2015

I loved the service I received from Brittani. She pampered me and gave me all the extra amenities like the hand/arm massage, great scalp scrub and foot soak. All of your staff are super courteous and made my time there very relaxing. I also love the environment, as it is very relaxing as well. Love coming to your salon.

5 stars Customer since 2015

Emily is amazing!

5 stars Customer since 2009

Emily is awesome! Always amazing style.

1 stars Customer since 2006

I specifically told the hairdresser to look at how I was wearing my hair (cut and styled), so she could see how I wanted it cut. Very simple, I asked her to follow the same cut I had, which were layers -lots of layers- and to cut it at lower shoulder length. Instead she cut it like a "BOB", long layers in back, pointy at cheeks and about 3 inches from the shoulder.

As usual, the hair dresser puts your back to the mirror, and you can't see what is being done to you. That's fine, I understand its easy for them to work with you, but if unsure, or have never worked with that client before, at least ask again "how many inches, this much, that much???? But this hair dresser didn't ask.

As a client that has been coming to this salon for over 10 years, I've used various hair dressers in the salon, and have felt very comfortable with everyone of them, so I don't want to hurt anyone's feelings, this time I'm really upset with the hair cut I was given.

Karen Allen Salon & Spa The Promenade Mall replied:

Hi Tina,

Thank you so much for your feedback. We value you as our guest and would not want to see you unhappy. It is our goal to create a great customer experience for all our guests and clearly we missed the mark. Hopefully we were able to help rectify the situation with our phone call to you and are happy to know you will be coming in again soon. Thank you again for taking the time to let know.