I specifically told the hairdresser to look at how I was wearing my hair (cut and styled), so she could see how I wanted it cut. Very simple, I asked her to follow the same cut I had, which were layers -lots of layers- and to cut it at lower shoulder length. Instead she cut it like a "BOB", long layers in back, pointy at cheeks and about 3 inches from the shoulder.
As usual, the hair dresser puts your back to the mirror, and you can't see what is being done to you. That's fine, I understand its easy for them to work with you, but if unsure, or have never worked with that client before, at least ask again "how many inches, this much, that much???? But this hair dresser didn't ask.
As a client that has been coming to this salon for over 10 years, I've used various hair dressers in the salon, and have felt very comfortable with everyone of them, so I don't want to hurt anyone's feelings, this time I'm really upset with the hair cut I was given.