I have been a patient at this dental office for years , my kids as well . I visited the office yesterday 3-21-16 and I was inquiring about my insurance when I checked in with the gentleman that assisted me he was very nice , but he couldn't provide me with answers to my questions so he asked another lady , in the back room. The door was open and the conversion was clearly heard . She was VERY rude and unprofessional "Well she will have to be seen in order to determine how much insurance will pay I can't help her with that , who knows how much , it can depend on a lot of thing" . Just to say the least ! It's not what you say it's how you say it ! I even made a comment to the guy at the front desk ( I hope her day gets better because she was very rude and unprofesional ) he apolized on her behalf . I honestly amost left the office by her rudeness ! I asked why was I paying 80 dollars just to get a price check on how much my partials will be , still dont understand that part. I've gotten a lot of work done at that office , including major surgeries and I'm considering taking my business else where !
Thanks for your concern
Thank you for taking the time to speak with me on the phone today and again, I extend my apologies that your experience that day was less than stellar. Each and every patient is a part of our dental family and we take that relationship very seriously and we are honored to be your dental home. Respectfully, Cindy Bonilla, Office Manager