my car hesitated twice to start on a thurs. and we discovered my battery was over 5 yrs old! luckily it started fri morn so I drove straight to coles around 7am, expecting to be there half a day, which would have been fine bc I didn't have an appt. well, they 'worked me in' and I was driving to work with a new battery in under 30 minutes!!! I couldn't believe it and was thrilled. we have complete trust in mr cole and his crew and their customer service is top notch. we have left other car repair shops with that familiar, sinking feeling that we had been 'taken'. we NEVER feel that way at coles, and you can be sure- whatever they say is wrong with your car, that IS what is wrong with your car. we will keep going to them for our repairs because of their honesty, integrity, fairness and competitive prices. we've only really dealt with mr cole and aaron, but the other guys are so nice, too.. we like everyone there. cole auto repair is the best!!!!!