4 Benefits of Automated Appointment RemindersPosted: April 20, 2022 - By Health Dev
Your patients are likely always juggling responsibilities at work and home, making it tricky to manage multiple appointments. When your patients are a no-show, it can throw off the rest of the day, and your patients’ care may suffer because they might have to wait a while for a new appointment.
Using automated appointment reminders can help reduce no-show rates, letting everyone in your practice use their time more efficiently. Find out how they can help you manage your practice and improve patient care.
The Different Types of Automated Appointment Reminders
If you decide to use automated appointment reminders, you first have to determine which will be best for your practice. There are two common types.
Email Appointment Reminders
These automated reminders are sent to your patients by email. You can automate anywhere from one email to a series of emails including save the date and multiple pre-appointment reminders to notify patients when an appointment is approaching. You can customize these messages for your needs and add features that let patients confirm their appointment with a single click.
Text Appointment Reminders
Text appointment reminders are sent directly to a patient’s phone using SMS. You can also customize text reminders and send them a few times before the appointment. SMS reminders are simpler than email; they let your patients confirm and follow up with your office with a quick text reply.
Benefits of Automated Reminders Practices
One of the main reasons to consider using automated appointment reminders in your medical office is their ability to reduce no-shows. Organizations that use these reminders have also reported increased revenue.
Patient reminders can help you improve patient care. Here are some details on how implementing them can help your practice.
1. Increases Patient Engagement and Enhances the Patient Relationship
Automated appointment reminders provide an easy electronic tool for you to stay in touch with patients. It keeps the appointment fresh in their minds, motivating them to follow up and come into the office. These reminders will also improve your relationship with your patients because they can cancel or reschedule their appointments with longer notice, potentially making it easier to reschedule if they need to.
Because your patients see these reminders weeks in advance, they can better prepare for their appointment, too. If you’re sending a confirmation for a routine check-up, you can include a call to action encouraging your patients to prepare questions in advance or make a list of concerns they want to talk about.
2. Allows for Personalized Appointment Reminders
Customize your appointment reminders, making them more personal for each patient. You can set up certain messages for regular check-ups and others for follow-up appointments or appointments that are more urgent.
Personalized appointment reminders also help improve patient care because they can be more engaging than a standard message. You don’t have to send a specific response to each patient, but you can create templates for different types of appointments that help involve the patient in their own care.
For example, if you’re sending reminders for follow-up appointments after surgery, you can change the text to reflect that you’re looking forward to seeing how the surgery went and evaluating your patient’s progress.
3. Provides Patients With Reminder Messages for Upcoming Appointments
Because your patients juggle multiple appointments in their busy schedules, automated reminders are a great way to nudge them, particularly if they’ve forgotten to put your appointment into their schedule. This is especially likely to happen when you schedule routine appointments months in advance.
An automated SMS or email message will remind your patients about appointments they may have forgotten about. These messages are cost-effective, and you know they will reach your patient, unlike an appointment reminder card that they may have lost.
4. Workflow Automation Allows You to Spend More Time Elsewhere
Automated appointment reminders don’t only benefit your patients, they also free up your administrative team for other work. These messages are easy to automate and schedule with the right software platform, so you and your administrative team don’t have to spend time calling patients to confirm appointments.
Your patients can confirm their own appointments, and your administrative team can spend their time on other tasks that improve patient engagement and care. Free up time from administrative tasks, giving the doctor more time to meet with and treat patients.
Why You Need Appointment Reminder Software for Your Practice
Understanding the value of automated appointment reminders may have you considering which to use for your practice. The right software is key. You want software that’s user-friendly and works like it is supposed to.
Having the right software in place will let you connect with your patients through multiple channels including text and email. You can nudge your patients about their upcoming appointments and have them confirm with the touch of a button. These reminders will help you and your staff better prepare for the appointment and reduce no-show rates, saving you the time