Our value guarantee.
We guarantee our customers will generate $3 in value for every $1 spent on Demandforce D3 each month, or the next month is free.
No one else guarantees this, because only Demandforce can stand behind it with actual and demonstrable results. How do we do it? We track the performance of our email marketing, communications, and online reputation management features, as well as the financial impact these features have on the behavior of your customer base. We use your actual results to prove our impact with digital precision, every month. You review the results as they come in, and let us know how we're doing. We know you'll like what you see.
How it works.
You will realize a return on your investment in the form of new customer revenue, retention or reactivation of overdue or lost customers, reduction in no shows and increased customer satisfaction--all while decreasing costs.
New customer revenue.
The value of attracting a new customer is more than just the initial visit. Many businesses value a new customer at more than $5,000, when they consider the lifetime revenue they will generate. Also, with Demandforce, your existing customers can easily refer their friends, which is tracked automatically so you can reward clients who are helping you grow your business.
Retention and reactivation.
Many patients miss their regular checkup because they do not have time during their busy day to make an appointment. Demandforce communications provide a safety net for past due patients, allowing them to communicate with your practice at their convenience. The value of retaining an existing patient is the initial visit, plus a steady schedule of future appointments, which leads to sustained practice revenue.
No more no-shows.
No-shows can be a problem for any service business. For example, according to the Medical Group Management Association (MGMA), the average missed appointment rate is between 18 and 22 percent. This translates into an average loss in revenue of $138,000 per practice per year due to missed appointments alone. The same can be said the automotive repair industry. Demandforce customers have been able to cut their no-show rate by as much as 50%, leading to tens of thousands of dollars in incremental revenue each year.
Improved customer satisfaction.
Demandforce measures each interaction point between your staff and your customers. Through Demandforce, clients provide feedback as to how they were treated. Positive feedback can be used to reinforce desired behavior, and not-so-positive feedback can be used to improve internal processes. Improving customer satisfaction is the lifeblood of any small business. Research has shown that satisfied customers are likely to return more frequently, show up for their appointments and refer their family and friends.
The average small service business spends $300 - $700 per month in offline communications such as appointment reminders, birthday cards and past due notices. Demandforce can replace this direct cost by automatically sending unlimited communications for one low monthly fee. In addition to decreased offline expenses, our customers report outbound call volume dropping by more than 70%, further increasing your return on investment.
© 2014 Intuit Inc. All rights reserved. March 10, 2012