Collect reviews automatically without having to do a thing
A good reputation can take years to build. It is developed by delivering quality service over time, in a stable and trustworthy manner. clients talk, and if they say good things about you, new clients are sure to come. The opposite is true as well. If you receive negative comments, those can hurt your reputation. Online, this dynamic is even more pronounced, since often all a prospective customer sees is a couple of reviews posted on a web site. Who knows if those reviews are valid?
Although most reviews posted online are likely to be legitimate, a business doesn't always know who is writing them or whether the reviewer is in fact a customer--rather than a competitor or other malicious source. In many cases, the business will never even see the negative review because they are just too busy to keep up with all of the web sites out there, and responding to each review, if possible, can be prohibitively time consuming.
Real reviews from real clients
At Demandforce, we believe that a business' online reputation is its most important asset. Our product makes it easy for businesses to build, extend and protect that asset by gathering reviews from clients and posting them online, automatically. Since we sync with our clients workflow software, we can certify that the reviews are from real clients, even when the review is posted anonymously, by matching a review with an actual visit. This ensures factual data is being submitted. Finally, before reviews are posted, the business has an opportunity to respond in writing, or request removal of a review if it violates one our our strict takedown criteria.
When a review has passed through the Demandforce Public review and comment policy filter, it becomes a "Certified Review". That means consumers and businesses alike can rely on those reviews as being sourced from real consumers of our clients' services. We pride ourselves on the integrity of our Certified Reviews, and believe that they add meaningful data to the online dialog.