Demandforce ~ Growth. On Demand.

Patent-pending system streamlines customer communications capability

SAN FRANCISCO, Calif. – Feb. 21, 2005 – Demandforce, Inc., a web-based customer communication software company, today announced the general availability of its software platform following a successful private beta. Through the smart use of next-generation technologies, Demandforce will revolutionize the way small-to-medium-sized businesses communicate with customers to generate demand, drive revenue and enhance relationships. The launch comes a little more than eight months after the beta version of the software was made available to a select group of dental practices and automotive repair facilities.

"We've received a tremendous response from our beta partners about the effectiveness of the platform," said Demandforce President Rick Berry. "It's easy for their staff to use and it's easy and convenient for their customers. By leveraging new technology, businesses can vastly improve customer communication and customer service, while increasing demand for their products and services."

Demandforce's comprehensive system employs email and text messaging, integrated with Demandforce's Web-based platform, to allow businesses to efficiently and effectively communicate with customers, improve customer service functions, and track revenue generated for their business. Revenue, patient satisfaction, reactivation and no-show rates are monitored in real time with the dashboard feature. The system saves time in the form of reduced inbound and outbound phone calls, and saves money by replacing more expensive forms of communication like reminder postcards and phone calls. Customers also can use the "feedback" portion of the system to refer friends and family, leading to new customers and enhanced revenues.

An early beta user, Dr. Matthew Keyser, said of the launch, "The dental industry has been waiting a long time for something like Demandforce to come along. Demandforce has improved efficiency in my practice, increased my production, and my patients love it."

Dave Holmberg of Sharp Automotive in Benicia, CA was another early adopter. Mr. Holmberg said of Demandforce, "The factory-suggested maintenance reminders generate an immediate response from my customers. With Demandforce's one-click appointment requests, it's very easy for my customers to schedule a convenient time to bring their car into my shop. I love that Demandforce is working for me without any additional effort on my part."

Demandforce is available to U.S. customers through the Demandforce website: www.demandforce.com.

About Demandforce
Founded in 2003, Demandforce helps small businesses thrive in the Internet economy. The Demandforce D3 software-as-a-service application is used by thousands of customers to grow revenue, keep clients coming back, and manage operations more effectively. Demandforce's flagship product, Demandforce D3, connects Demandforce clients to over 80 million consumers via email communications, text messaging and online services. Demandforce has achieved 24 quarters of over 80% year-over-year quarterly growth and is led by a management team with a history of success developing and delivering web-based applications that drive real, tangible business value. Demandforce, Inc. is headquartered in San Francisco, CA. To learn more visit www.demandforce.com.