Our experience with Wheatridge resulted in a "successful" outcome for our very sick dog but a truly off putting interaction with the non-veterinary support staff which showed no empathy for our situation and was only interested in getting paid.
Our dog was diagnosed with bleeding tumors. Dr Jensen of the vet staff was truly amazing with her compassion in explaining our options and giving us the opportunity to think about what was best for Lucie's health and welfare. We will always be indebted to her as she prolonged Lucie's life.
We were away in New Orleans when Lucie became ill and Dr Jensen was very understanding about our situation. We eventually decided on surgery to try to prolong and better her life, even if for a little while. That is when the money grubbing began and the situation changed from one of compassion to one of can you afford it? I am a lawyer and my wife is a HR professional so were fortunate that money was not the issue, instead it was Lucie's quality of life. We opted for surgery and Lucie became a WRAH "collection problem."
Two examples, we had left our American Express on file and told Dr Jensen to do "what ever it takes to save our dog" until we could arrange a return to Denver from the conference we were attending, money was not an issue use the card. Yet the staff made several calls to my wife, he was extremely distressed, to get a "deposit" from us before we could return to pick up Lucie. She was to be hospitalized for 48 hours after her surgery.
When we arranged our early return (1 day later) I called to say we were coming to get her. The person who answered the phone asked me to hold, which was fine, but said he would have to find the "account." He did not say your pet's file or the patient's record, he was only interested in whether the "account" was paid in full. We were already suffering from devastating news (aggressive cancer) but had to deal with an organization who viewed our pet's situation as a financial transaction more than a medical emergency.
I understand that this is a business and as a medical facility WRAH was efficient. But I will NEVER take a pet there again. If you want to feel like a financial transaction go there, if you want to go to an emergency hospital that treats you and your pet like a family having a tragedy, go elsewhere.