95.5% would refer friends and family to us

5 stars Customer since 2011

This is the second time I have used Wheat Ridge Animal Hospital for an emergency. Both times I received prompt, caring, extremely competent service. I am very impressed and will definitely continue to use them as the need arises. I highly recommend them.

1 stars Customer since 2016

Our experience with Wheatridge resulted in a "successful" outcome for our very sick dog but a truly off putting interaction with the non-veterinary support staff which showed no empathy for our situation and was only interested in getting paid.

Our dog was diagnosed with bleeding tumors. Dr Jensen of the vet staff was truly amazing with her compassion in explaining our options and giving us the opportunity to think about what was best for Lucie's health and welfare. We will always be indebted to her as she prolonged Lucie's life.

We were away in New Orleans when Lucie became ill and Dr Jensen was very understanding about our situation. We eventually decided on surgery to try to prolong and better her life, even if for a little while. That is when the money grubbing began and the situation changed from one of compassion to one of can you afford it? I am a lawyer and my wife is a HR professional so were fortunate that money was not the issue, instead it was Lucie's quality of life. We opted for surgery and Lucie became a WRAH "collection problem."

Two examples, we had left our American Express on file and told Dr Jensen to do "what ever it takes to save our dog" until we could arrange a return to Denver from the conference we were attending, money was not an issue use the card. Yet the staff made several calls to my wife, he was extremely distressed, to get a "deposit" from us before we could return to pick up Lucie. She was to be hospitalized for 48 hours after her surgery.

When we arranged our early return (1 day later) I called to say we were coming to get her. The person who answered the phone asked me to hold, which was fine, but said he would have to find the "account." He did not say your pet's file or the patient's record, he was only interested in whether the "account" was paid in full. We were already suffering from devastating news (aggressive cancer) but had to deal with an organization who viewed our pet's situation as a financial transaction more than a medical emergency.

I understand that this is a business and as a medical facility WRAH was efficient. But I will NEVER take a pet there again. If you want to feel like a financial transaction go there, if you want to go to an emergency hospital that treats you and your pet like a family having a tragedy, go elsewhere.

4 stars Verified customer

I appreciate the care my pets receive, but my most recent visits have included long wait times. It also seems like the departments aren't communicating -- I had to schedule an additional appointment because they forgot to collect bloodwork when I was there the prior week Even that visit, made due to their error, resulted in me and my dog waiting in the lobby for 20 minutes before they came to get him.

I do think it's the best comprehensive vet hospital in Denver area, I just wish my visits were more efficient.

3 stars Verified customer

All went well with my dogs emergency surgery. However follow up phone calls were non existent. I had to call to find out how surgery went as well as the next day to find out when I could pick him up. I called a few days later with some concerns on spots that showed up around 9am, got a call back around 6pm with a message to call back again. Then I needed follow up info in the type of stones my dog had and never received that Information, so I called again to get the Information I needed for my dogs treatment going forward. That being said the staff and doctor were very nice and I could not be happier with his results.

5 stars Customer since 2000

Wheat Ridge Animal Hospital is one of best. Providing excellent care and compassion when needed. Thank you for such a wonderful staff!

4 stars Customer since 2015

Wait time was next to nothing, they're very accommodating with my schedule, and do a pretty good job explaining course of action. I feel that their pricing is fair compared to many other vets. We'll be back if we ever need to.

4 stars Customer since 2016

The vet and staff were fabulous...probably the best and most thorough consultation I've ever had with a vet and staff. The issue I have is that the estimate for my pet's surgery was about 2-2.5x higher than any other estimates I've received for my pet's knee (luxating patella). My pet had the identical surgery with a Board Certified, very experienced vet surgeon for her other knee about three years ago and the estimates were $1200 and $1500 with an overnite stay for her. I paid $1500 then but the estimate I received from Wheat Ridge was $3100-3300. I'm all for vets making a good living and I know they work hard but I about fell off my chair with this estimate. I spoke with two friends whose dogs had the same surgery and they didn't pay nearly that much either, so unfortunately, I will seek another clinic to do the surgery. Other than that, your staff was AMAZING!

5 stars Customer since 2004

Outstanding! Their professionalism, friendly attitudes and amazing follow up and communication will all keep me a long time client.

5 stars Customer since 2009

Very professional and great to work with.

5 stars Customer since 2010

As always we had great service

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