95.4% would refer friends and family to us

1 stars Customer since 2014

I brought my 16 year old dog in for treatment of a gash in his forehead. The vet who saw him immediately insisted on $500 worth of X-rays and a $300 blood test, neither of which provided any useful new information for treatment of his head wound and, IMO, put my dog through unnecessary stress. I was upset and worried about my dog, so I guess I would have agreed to anything at that point - and I think the vet knew that. Once the head wound was treated, the vet again became very insistent on even more tests and procedures, wanted to admit him for "observation", more tests, etc, etc. He kept describing all kinds of horrible things that could be wrong with my dog - brain damage, spinal cord injury, severe anemia, failing kidneys, cancer, GI bleeding, and I don't remember what else. Thank goodness I was leaving town the next day and had had enough time during the wound treatment to think things through, at least a little bit. I declined any further tests or procedures, mostly because of a reluctance to put my dog through all of that at his age, and also a belief that the vet was probably using scare tactics in an attempt to pad the bill. Having owned multiple dogs for almost 40 years helped me to realize that I was dealing with either an incompetent or an inexperienced vet, or else he was the modern equivalent of a snake-oil salesman. Perhaps all three. Even with that, the vet had upset and worried me enough that it took a couple of days to calm down and realize that my dog was just as healthy then as he had been just before he bumped his head. I was traveling through Denver when this incident occurred. Once I got home, I took my dog to my regular vet. He confirmed that my dog was doing pretty well for a 16 year old dog. He had not received a copy of those x-rays. He found nothing alarming in the blood test. Nor did he find anything in his examination of my dog to cause immediate concern. So all that worry and upset was for nothing. As were the x-rays and that blood test. I have had occasion to visit several emergency animal hospitals over the years. They have saved my dogs lives on more than one occasion and for the most part, I have found the staff members to be dedicated and caring people. Perhaps most of the staff at Wheat Ridge is also caring, competent, and dedicated. I have only had that one nightmare visit in which to form my opinion - but based on that - my advice would be to try to find some other place to take your dog in an emergency. Ruth Ann Stewart, Cincinnati, OH

4 stars Customer since 2001

Very good care, however very expensive and if you don't have the money (I am talking thousands of dollars), your choices are very limited in helping your pet.

5 stars Customer since 1998

As usual, we were completely satisfied with our treatment and the treatment of our greyhound puppy, Emily. It is always a stressful ordeal when we need to seek treatment on a weekend for our pets, and the staff at Wheat Ridge Animal Hospital are consistently kind, professional and extremely competent in their interactions with us. We would never consider any other facility for emergency, off-hours care for any of our greyhounds.

Thank you so much for your caring and sensitive treatment of all of us.

5 stars Customer since 2014

I was so pleased to come to your business. Olive was taken care of in the best way. I did have the wrapping changed and will do so in this Wed. The sheet you handed back to me said to go to my vet. I could not remember the name when I was there, but it is Front Range Vets. Thank you,.

5 stars Customer since 2005

Excellent care for Russell's cat bite

5 stars Customer since 1999

Laya's past vet experience seems to have been a scary one. Her first visit to Wheat Ridge Animal Hospital helped to create a positive time with all of the loving and treats as soon as she walked in the door. As a skittish dog one could see her body language relax with every person she met. Thank you

5 stars Verified customer

WRAH is such a great place. They will do just about anything they can to make you and your pet comfortable. There is no better animal hospital in Colorado.

4 stars Customer since 2014

They were truly concerned and attentive to me and my dog. I would like to apologize to the lady who took my payment, I was quite rude from lack of sleep and sticker shock and she was very patient and accomodating. Thank you!!!

5 stars Customer since 2000

I appreciate Emily in the pharmacy department who went the extra step to track down Julie's doctor, who was not working that day, in order to process a much needed refill on Julie's medication. We were headed out of town and I did not realize we had run low on it so I really needed to get it prior to leaving. Emily did come through for us.

Thank you.

3 stars Verified customer

I have always put WRAH at the top of my list of where to take my pets - a 5 star. Now, I would give 3.5 stars based on my most recent experience (above I marked 3.0 since there is no way to give halves). It seemed that the "right hand didn't know what the left hand was doing". I received a shortage of medications and had to return to complete what was to be given. The front desk seemed out of sync. The way the billing was listed, it wasn't obvious that one of my dogs had actually received the heart worm test thus clarification was needed. As WRAH grows, it will need to keep in mind that personal and coordinated service is crucial. Also, knowing the pets names and not confusing them when giving blood test results over the phone is major. So, my suggestion to WRAH is to be careful as you grow because you are being noticed, observed, and could lose regular clients over inattention to detail. Thorough training of new people will be of utmost importance. I am willing to pay more for services if I get those services with the feeling of competence. These comments come from a client who has been going to WRAH since the old days, late 1960's, before this current hospital was much more than a dream. Please get back to the place where I can give you a 5 star and say I would never hesitate to recommend you.

Wheat Ridge Animal Hospital replied:

Thank you for your review. We are in the process of training new staff members and training them to give the level of care the we pride ourselves in giving. We appreciate your feedback and are working on your suggestions.