The entire staff is a pleasure to deal with. Dr. Vi is the most competent dentist I have ever had and I have complete trust in her. Financial arrangements are professionally dealt with and there is a clear understanding of the procedures that will be done. There were lots of children having back to school appointments but I thought the kids were handled really well and I didn't hear any screaming! To me, that says a lot about the staff's care for every patient, whether 6 or 69.
Lorie is always wonderful and personable. She is the main reason we come to Waterway Dental. She remembers all of my family members names and provides excellent service, recommendations, and cleanings!
The staff overall is great. I just had a some what of small problem about a refund that needed to go back on my credit card. However the office manager was VERY helpful in correcting the problem where the front desk went wrong with the refund..... Thanks Tonya!