Dr. Vi is most likely the best dentist I have ever used. She strives for utmost comfort for the patient and is very knowledgeable about new dental technology. She is a stickler about doing things not just the right way, but the best way. Her assistant is also most helpful and the staff very welcoming. All in all - a great experience considering I was in the chair for 3 hours!
I had a root canal done by Dr.Gonzales yesterday, although this is not the first one he has done for me, he always does a good job and goes out of his way to be sure that I am comfortable. His staff is always so nice and caring, Shay at the front desk is very professional and so is Jackie his nurse who assisted him with my procedure. They all worked together to see that I was satisfied, and I am.
The entire staff is a pleasure to deal with. Dr. Vi is the most competent dentist I have ever had and I have complete trust in her. Financial arrangements are professionally dealt with and there is a clear understanding of the procedures that will be done. There were lots of children having back to school appointments but I thought the kids were handled really well and I didn't hear any screaming! To me, that says a lot about the staff's care for every patient, whether 6 or 69.
Lorie is always wonderful and personable. She is the main reason we come to Waterway Dental. She remembers all of my family members names and provides excellent service, recommendations, and cleanings!
The staff overall is great. I just had a some what of small problem about a refund that needed to go back on my credit card. However the office manager was VERY helpful in correcting the problem where the front desk went wrong with the refund..... Thanks Tonya!