Caity is very professional, but I think she should have checked the progress of the color ... It's not the auburn I wanted... Rather very dark... Tony put a glaze on it, but I know as soon as I wash it, the glaze will wash down the drain... Not realizing nor being advised that I needed to make an appointment for a blow dry, Caity made arrangements for Kimberly to do it... She did a wonderful job... But when I went to the desk to pay I was nothing short of flabbergasted to find out that a very short hair blowout was $84! No matter how you look at it, that is highway robbery! Blow dry used to be part of the coloring service. Will think twice before making another appointment at your salon.