On January 13, 2015 I had a 3 hour appointment with Eva the hair extension person.
My appointment was from 10:30am to 1:30pm.
I arrived for my appointment on time. I LEFT a eye doctor's office, as she was examining my eyes for new glasses, because I accidentally stepped on them. I left the doctor to be on time for EVa since she was booked solid the entire day.
I arrived at my appointment on time and EVA kept me waiting one hour while she tended to another womans head of hair. I watched Eva charm laugh giggle and tend to this womans hair, all the while, my time was being wasted sitting in a gown waiting to be serviced by EVA the Extension Queen of the world.
Eva's ASSISTANT started applying the gel to put on my extension to have them removed. Eva's ASSISTANT was nice, but brand new and had no idea what she was doing. So Eva inspected her work and had to tell her to re-apply the gel, as she did not use enough on each extension.
Eva kept me waiting an entire hour while I could have picked out a pair of glasses and then arrived at Vasken Salon. WHY DIDNT THE STAFF CALL ME TO TELL ME THAT EVA WAS RUNNING LATE BY ONE HOUR?
I COULD HAVE GOTTEN MY GLASSES
NOT ONLY THAT
the front desk told me that extensions cost $120 for a head of extensions. When Eva told me she charges $16.00 per extension - to put it in your head, I said - no the front desk told me it was $120. She said - they told you wrong.
It is $120 to have the extensions REMOVED plus more money for the wash the blow dry.
I had a 15% coupon to use at Vaskens, and I had emailed Vasken to ask him if they used So.Cap. extensions, he said yes we do and your 15% coupon is valid.
The time did not allow for Eva to put in any extensions in my hair as she ran late getting to my head of hair because she was working on another client.
I wish to have my 15% deducted from the $180.00 that I had to spend at Vasken Demirjian Salon for hair extension removal and wash and blow dry. Eva inspected my hair while blow drying it and told me to have a Kerastase hair conditioning treatment before putting extensions in my hair. She told me that my hair was damaged.
I am in the salon/spa business and wished to purchase the product and condition my own hair. Eva insisted that I have a conditioning treatment.
It was now 1:30pm.
At this point - I left. I paid the front desk and left.
I wish to receive the 15% off of services on January 13, 2015 if you please.
You really need to tell the front desk the price of Eva's services and not play games.
I was deceived or involved in a bait and switch game.
I do not need a conditioning treatment at Vaskens, I can purchase Kerastase at the
salon/spa that I work at in New York City. I can condition my own hair.
I do not need to be upsold so that Eva has more money in her pocket at my expense.
She kept me waiting for one hour. That is incredulously egregiously callously rude. I left a doctors appointment to make my appointment with Eva on time.
The LEAST she can do is show me the same respect and start my appointment on time.
I wish to have the 15% coupon that I brought with me honored and receive my discount against the $180.00 that I spend at Vaskens' on January 13, 2015.
Thank you very much