I received a $100 gift card from a friend and when I went to use it, only $25 was left on the card. I did not obtain any services from Tuscan Sun Spa from the time I received the card until the day I visited the facility for a massage. The staff informed me that only $25 was left on the card (though I had never spent the $75) and I had no clue how 3/4 of the card was already spent before I had a chance to use it. The staff researched the card and saw that it was registered under the lady who purchased the card. Somehow, the lady who purchased the card was able to spend the $75 without having the card with her. The staff stated that they could not rectify the situation unless the lady who purchased the card was notified. I was not interested in this option so I asked to speak with the manager. The staff left a message with her to call me regarding this issue. Several hours later the manager called back and stated the same resolution, notify the purchaser. Neither the staff nor the manager would present any other solution besides contacting the purchaser and did nothing to make the situation right. It was not my fault, nor the fault of the purchaser that she was able to spend the money of a gift card she purchased for someone else. The staff stated that their policies are being changed so that when a gift card is purchased, the name of the person who the card is being given to is placed in the system and logged on the card. A similar situation happened the previous year because I was given a gift card by the same lady and was told that the card had $50 on it. When I went to pay for the manicure that I had, only $25 was left on the card. I thought the wrong amount was written on the card, but it turns out this was not the case. I refuse to give any business to this establishment because the staff is not willing to rectify mistakes on their part. Gift card buyer beware.