Tuffy - Port St Lucie
Auto Repair
182 S.W.
Port St Lucie,
FL
34984
(772) 344-6000
Mon - Fri: 7:30AM - 7:00PM
Sat: 7:30AM - 5:00PM
Sun: Closed
Languages
- English
Insurance
- Most insurance accepted
Payments
- American Express
- Cash
- Check
- Debit
- Mastercard
- Visa
Staff
Bran Kaufman
Certifications & Memberships
1 stars SKYLER M Featured review
I brought my 2012 Optima hybrid with 67k miles to tuffys for a full synthetic oil change and the manager (Jim) offered a 4 wheel alignment for a special sale price so I requested that as well. The customer service was very good, that was my only positive experience with Tuffys auto service. Unfortunately the negative FAR outweighs the bad, approximately 5 miles from Tuffys I start to here an unfamiliar knock coming from the engine. This car was very well taken care of, always full synthetic oil on time. Now a total of seven miles from that service Tuffys and a Kia dealership both agree it needs a new engine. I am an understanding person, I know things happen but over a week now and Tuffys has yet to take any corrective action to fix the vehicle or compensation of a rental car. I feel mislead by Tuffys guarantee that states "DONE RIGHT. PERIOD." or the 12000 mile 1 year warranty. Tuffys has a tow program called "RESCUE ME" if something like this happens in that time period, well I was not offered that service when I called and reported the incident I had to make my one arrangements for towing. I have dealt with the store manager and the District manager, both helpful at first. I have been trying to contact the District manager for a day now with no answer and no return call. This manager has already disclosed to me that the technician and the service managers statement said there was nothing wrong or abnormal with the car when the oil was changed. I feel this is gross negligence on Tuffys part to correct the now apparent harmful service and no consideration for my time. It is obvious to me that Tuffys is not willing to stand by their many, mis-leading guarantees and it's only intention is to attract more customers. It would be irresponsible for me to recommend anyone take their car to Tuffy Tire & Auto Service.
We, at Tuffy, apologize for the experience you dealt with after visiting one of our Florida locations. The experience you described is not a usual one you will find after leaving our shops. We urge you to follow up with the Tuffy Corporate customer service representative. The district manager you were most likely dealing with is no longer with the company, effective this week. Our phone number here is 1-800-22-TUFFY (88339). We hope to hear from you soon.
5 stars TONIA R Customer since 2015
Tuffy's is AMAZING!!! I love how honest and professional they are. I had a horrible experieince with a dealer's service ... Read More
5 stars RANDY V Customer since 2013
Great as it always is
5 stars SHARON S Customer since 2012
The guys are always open and honest with their review of needs on my Jeep and Toyota. Nice...
5 stars TROY T Customer since 2015
Quick and honest service
3 stars EDWARD B Customer since 2016
Jury is still out. After I have my brakes repaired, I will see if what they did on the Wheel Bearings worked. This is ... Read More
5 stars Anonymous Verified customer
Service is always excellent, Staff is patient and friendly.
5 stars ROBERT S Customer since 2012
Jim and his staff are marvelous. They installed a new engine for my classic 2001 Solara convertible and it rides like a ... Read More
4 stars Anonymous Verified customer
Everyone was courteous and seemed knowledgeable.
1 stars Anonymous Verified customer
Fast and efficient service!
Thanks for the feedback! What can we do to earn more stars on your next visit?
5 stars KEN W Customer since 2009
Great group of guys , always pleasure to have service performed at this location
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