98.2% would refer friends and family to us

5 stars Customer since 2016

Great care and professional interaction complimented by comfortable and personal interaction.

5 stars Customer since 2016

Great! I am very happy with all aspects of my exam and followup.

Thomas Eye Center replied:

Happy to hear this Arthur! Thank you for choosing Thomas Eye Center.

5 stars Customer since 2016

Well run practice, great staff, knowledgeable doctor.

Thomas Eye Center replied:

Thank you for choosing Thomas Eye Center Robert, we appreciate you.

5 stars Customer since 2008

I like my experience at the eye clinic. Everyone is very friendly and helpful.

Thomas Eye Center replied:

Thank you Greg for your kind words. We deeply appreciate you choosing Thomas Eye Center.

5 stars Customer since 2012

Everyone was friendly and very helpful. Dr. Thomas always wants to know about you the person which makes you feel at ease as he is doing your exam. I recommend him to other people all the time.

Thomas Eye Center replied:

VS, We appreciate you choosing Thomas Eye Center for your eyecare needs. Thank you for your recommendations.

4 stars Customer since 2014

I like coming here and enjoy Dr. Thomas' bedside manner. All the staff is very friendly. I was a bit uncomfortable with the upselling of sun glasses at the end of my exam. I appreciate the suggestion for wearing polarized sunglasses and I do currently wear them. As a teacher with a limited income, purchasing designer sunglasses isn't in the budget and I felt kind of railroaded.

Thomas Eye Center replied:

Angela,

Thank you for your survey response. Your kind words make us smile and your critique helps us grow. Long ago we decided to choose quality of product and service over price. We are passionate about delivering to all of our patients the best clarity of vision using products that have the ability to not only deliver that clarity but also protect your vision so that you may experience your best sight throughout your life.

With that said, I find myself in your shoes when I shop for tires. To me they are round, black rubber things and I cannot fathom why they cost what they do. However, the moment that I realized that the safety of my children depended on me purchasing quality tires I changed my outlook. I deeply thank you for your communication and I welcome the opportunity to discuss further if you would like. Please feel free to email me at ellen.goad@thomaseyecenter.com.

5 stars Customer since 2016

Everyone was extremely kind and caring. Appointments and shipments were fast as well.

Thomas Eye Center replied:

Thank you for choosing us James!

4 stars Verified customer

Excellent customer care, quality services and products. High prices, However, even with good insurance coverage.

Thomas Eye Center replied:

Anon,

Thank your review. When comparing prices I hope you are comparing apples to apples. Our lenses are digital and our frames are backed by a one year warranty at no charge. Please, if you feel as if you would like to discuss this further please email me at ellen.goad@thomaseyecenter.com

4 stars Customer since 2016

I felt the office as well as a majority of the staff was very nice and professional. If I had to have any concern or complaint, I felt the frames/lens were extremely expensive there. Also, the lady that fit me for frames, cannot remember her name, was not at all friendly and not really helpful. But everyone else was so friendly, that made up for her bedside manor. I would recommend this office to anyone but would give them a head's up about the $$ of the glasses.

Thomas Eye Center replied:

Melissa,

First, thank you for your review! It is always our intent to deliver friendly and professional care. I apologize on behalf of my staff for your perception that you received less than friendly and helpful care. This will be discussed with all the employees at our Wednesday staff meeting. Thank you in advance for your recommendations to your family, friends and colleagues.

As far as cost, please make sure you are comparing apples to apples.

Frames: The ones that we select for our patients are quality. They are made with acetate that will not dull over the life of the frame due to sun, makeup, etc. If they are metal, they will be either titanium or stainless steel. We also give a one year warranty on the frames and you do not pay any additional amount for that warranty.

Lenses: We introduced digital technology to our practice years ago. This allows our patients to have the highest clarity of vision.

You can absolutely pay less for eyewear. But you cannot pay less and receive the quality of product that we offer.

I greatly appreciate your feedback and you being open in discussing your concerns. Please feel free to email me at ellen.goad@thomaseyecenter.com if you would like to discuss further.

My best,

Ellen

5 stars Customer since 2013

Thank you for getting me in the same day I called do address the issue I was having with my contacts. The new contacts are working great with no irritation.

Thomas Eye Center replied:

Glad to hear David! Thank you for choosing us to serve you.

It is an honor!