I felt the office as well as a majority of the staff was very nice and professional. If I had to have any concern or complaint, I felt the frames/lens were extremely expensive there. Also, the lady that fit me for frames, cannot remember her name, was not at all friendly and not really helpful. But everyone else was so friendly, that made up for her bedside manor. I would recommend this office to anyone but would give them a head's up about the $$ of the glasses.
First, thank you for your review! It is always our intent to deliver friendly and professional care. I apologize on behalf of my staff for your perception that you received less than friendly and helpful care. This will be discussed with all the employees at our Wednesday staff meeting. Thank you in advance for your recommendations to your family, friends and colleagues.
As far as cost, please make sure you are comparing apples to apples.
Frames: The ones that we select for our patients are quality. They are made with acetate that will not dull over the life of the frame due to sun, makeup, etc. If they are metal, they will be either titanium or stainless steel. We also give a one year warranty on the frames and you do not pay any additional amount for that warranty.
Lenses: We introduced digital technology to our practice years ago. This allows our patients to have the highest clarity of vision.
You can absolutely pay less for eyewear. But you cannot pay less and receive the quality of product that we offer.
I greatly appreciate your feedback and you being open in discussing your concerns. Please feel free to email me at email@example.com if you would like to discuss further.