Citrus Heights, CA 95621

Mon - Fri: 10:00AM - 5:00PM

Sat - Sun: 10:00AM - 1:00PM

94.1% would refer friends and family to us

3 stars Verified customer

The guy seemed to do good work when he came out but, had difficulty contacting them to schedule an appt. Never returned ... Read More

5 stars Customer since 2014

You are always there when needed to solve problems of answer questions, Thank you

5 stars Customer since 2014

I have had this water system in my home since I moved in 2003.

It may be an initial financial cost in the beginning. ... Read More

5 stars Customer since 2015

The service was awesome.

5 stars Customer since 2014

Sean was great to have at the house last night. Not only was he professional but also informational. Patient with out do ... Read More

5 stars Verified customer

I made my appointment online. It was fairly simple and worth the discount. The technician showed up on time and was clea ... Read More

3 stars Verified customer

Friendly service.and efficient. Service is pricy. $99 for 20 mins is equivalent to $297 per hour!!!! That is 30X more th ... Read More

The Water Doctor replied:

Thank you for your feedback. It is greatly appreciated. I would like to address some of your concerns. Our service call is $99/hour plus parts. This is the cheapest priced service call for our industry. I regularly check my competitors price to make sure we are the lowest. Also, if you did find a lower priced service call, The Water Doctor would beat any written bid by at least 15%. We also offer discounts for booking your appointment online.

Every service call is different and requires a different amount of time. This year your appointment only took 20 min, which tells me that everything was working properly or you don't have a lot of equipment to maintain. In the future your appointment could take a lot longer. Furthermore, our technician is very efficient at what he does. He has been in this industry for over 12 years and is able to work on our equipment with ease.

Comparing apples to apples, the numbers you presented have you making $9.90/hour. I do not know any plumbers, let alone technicians that will work for $9.90/hour.

Finally, We have a 30 day warranty on labor. This means if we have to make multiple trips to your house, you will not be charged anything extra. Every other company out there will charge you a discounted labor fee for every visit.

4 stars Customer since 2014

Very polite and explained every option carefully and make my choose easier.

5 stars Customer since 2014

Quick response to my request for service. He thoroughly explained what he did and how to trouble shoot the system.

5 stars Customer since 2014

Everything went perfectly. They were on time, clean and effcient.