95.4% would refer friends and family to us

3 stars Customer since 2016

I went in for an organic facial. I do not know what products were used on me but I do know exactly what line of product should have been used. Melanie, the person who did my facial, applied a lip moisturizer on me at the end of the facial and I asked her what it was. She said it was Epicuran and that it is natural product. Epicuran is not organic. She said she would leave me the list of products she used on me at the front desk. When I checked out they did not have any product information for me and they didn’t even bother to get it from Melanie. I had to leave so I thought to call them later and ask for it. I called and spoke to Vanity the next morning and they did not have it. She said she would call me back and let me know. It’s been three days and I still have not received a call back from the spa, which makes me suspect that the products they said they used on me were not the ones. I have NEVER been to a spa where they do not provide you with the list of products they used for your facial.

5 stars Customer since 2016

I have been going monthly to Burke Williams and enjoy the gal who does my facials - HOWEVER, I will be switching to Melanie here at the SPA - Los Gatos. She did a wonderful job! It was relaxing from check in to the time I left. My skin is clean and I am happy! My husband also joined me and had a massage. He is very picky and finally was VERY PLEASED! FINALLY, he is happy and satisfied. We found our new place! It's nice not to have to be a part of a production line...

3 stars Customer since 2016

My massage was excellent but was disappointed in my facial she seemed to concentrate more on massaging my hands and feet and head then working on my face a facial to me is my face and neckt throughly she did not do enough extractions and her hands were cold when working on my face I believe you should be wearing gloves for sanitation and when I checked out my boyfriend had already paid and added gratuity and I left a gratuity not knowing he already did so untill they called me after I left and asked if I still wanted to leave the extra which put me in a awkward position so I would recommend the massage only at this time

5 stars Customer since 1999

Sara was amazing as always! It's always such a nice treat to spend a little time at The Spa.

5 stars Verified customer

Best facial ever! Better results than any facial I've received in the past. Veronica enlightened me about critical skin care too.

5 stars Verified customer

Great experience! Thank you. Relaxing and inviting atmosphere. Friendly and personable staff.

5 stars Customer since 2014

Tabitha was wonderful and welcoming as indeed anyone I met. I have not had a facial in a number of years. Tabitha took the time to discuss and recommend and we settled on the Yonka, Amazing, highly recommend and I will be back to see Tabitha again.

5 stars Customer since 2016

One of the best spas I've been to. It is extremely clean and the staff is amazing. I highly recommend it.

5 stars Verified customer

Michelle is gentle, effective and just the right blend of relating to the customer and allowing time to lay quietly! I look forward to coming to see her and have the treatment each time.

5 stars Customer since 2011

sarah was very efficient and extremely courteous .

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