95.6% would refer friends and family to us

1 stars Customer since 2014

This was one of the worst massages I've had in the past 15 years. So much so that I called in regarding my visit. I know that this is not representative of your overall spa as I've been very pleased in the past. I brought (and paid for) my friend from out of town and she had a wonderful massage (as I expected). My massage therapist basically either rubbed (flat hand / no massage) or dug into perceived problem areas. At the beginning of the massage the massage therapist only confirmed that it was a signature massage, asked if there were any problem areas and then asked me to get undressed. Massage therapists generally ask what you're looking for and what type of pressure you would like. In my case I was only there for a relaxing experience with light pressure (I never want to be in pain during a massage (digging into perceived problem areas)). The massage therapist did ask if the pressure was OK but I was stumped on how to respond because there was basically no pressure or extreme pressure. It seemed as though she had in her head what she was there for a the pressure (or lack thereof) she was intending to use. Overall, I'm thankful I got her rather than my friend but it was still a miserable massage and a real let down when you are looking forward to an 80 minute relaxing experience. My overall rating below is based on this experience alone (bad) and not my overall view of the Los Gatos Spa. I think it will be great as long as it is not that massage therapist.

3 stars Verified customer

My sampler massage was nice but not memorable.

4 stars Customer since 2013

Although my massage was cancelled due to unforeseen circumstances, I had a great experience. My facial with Melanie was superb and the steam shower was very relaxing!

5 stars Verified customer

It took me two years to use my gift certificate, but the wait was worth it. I had a very relaxing morning with a facial and massage. I will be returning before too long.

5 stars Verified customer

The Spa-Los Gatos provides top of the line product and the services are amazing. Once you are in the spa you are transported to a hideaway where you can relax and forget about the outside world.

5 stars Customer since 2009

Hazel is wonderful and the staff is excellent

5 stars Customer since 2006

Sylvia was wonderful I will request her again and would recommend her to a friend. The facilities were lovely and clean as always. The staff were polite and charming.

5 stars Customer since 2005

Ha a great massage with Linley.

5 stars Verified customer

I had the luminous body treatment and it was a great experience.

3 stars Verified customer

The front desk staff proceed 5 star service. However, I was highly disappointed with the facial service I received.

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