95.8% would refer friends and family to us

5 stars Verified customer

Great as always!

5 stars Customer since 2014

Great service, and a nice relaxing getaway for my wife's birthday. My wife loved her warm stone massage, and the signature massage was just what I needed after a long trail run. The steam shower was amazing!

Thanks for making it a memorable day.

3 stars Verified customer

While I enjoyed the treatment I received, I wanted to send feedback based on a friend's treatment that I paid for as a birthday gift. I looked at the receipt and noticed that I had paid for an extended service (75 min. vs. 60 min. facial) that my friend did not originally order. I confirmed this with my friend and spoke to the woman at the desk. She told me that they could not refund any extended treatment that was already received. However, the aesthetician did not tell (remind) her of her chosen treatment so my friend (in a relaxed state) was not aware of the extended time she was given.

In my opinion, this is poor customer service to not 1) remind/let the client know of the service to be provided so any correction could be made or) provide the refund as it was the error on behalf of the business.

I will likely not be returning to this spa or referring friends.

5 stars Customer since 2012

I'm coming back next month! Aquassage is THE BEST!

5 stars Verified customer

Great environment and maseuse!

5 stars Customer since 2014

My trip to the spa was very nice. Employees were very friendly and helpful. I enjoyed everything about my visit. The lounge was clean and comfortable, the library had a nice selection of snacks and was a pleasant place to sit and visit. The reflexology massage was so worth it. It was a very nice afternoon.

5 stars Verified customer

I love this place. I had another wonderful experience and my facial was so relaxing and rejuvenating all at the same time. Thank you!!

4 stars Verified customer

Great service, great people. Definitely a treat for you and your partner.

Great tea, drinks on offer while waiting.

It would be an improvement if robes were provided that fit all sizes-XXL for example.

Otherwise, good.

5 stars Customer since 2009

The spa is wonderful and Hazel who did my facial is absolutely the best.

I would recommend the Spa and Hazel to any of my friends and I will.

5 stars Customer since 2013

We love it.

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