I feel like a bundle of papers was thrown at me, some things were explained in detail-my physical issues, then everything else was skimmed over. The financial portion was rushed through, like they expect you to comprehend everything while you are super emotional. They underestimated the price of the meds by a couple thousand dollars, which adds up when insurance covers nothing. It is pretty difficult to get on the phone with staff, I had to develop a system for calling because every time it takes 2 calls and usually 3-4 days ro hear back. I have A LOT of questions about paperwork and stipulations and things that need to be answered before I spend the equivalent of a college education on trying to make a baby with no guarantee that it will work, and in the meantime, when you finally do get someone on the phone they are rushing you and/or only half answer your question sometimes with a snarky attitude, and make no effort to refer you to anyone who could potentially answer your question better. Also, I have recently heard multiple stories from other patients mentioning how NHC has "dropped the ball" in some way with their treatment which resulted in delay of treatment for some or others ended up switching practices all together. I am also concerned by the amount of people who have mentioned to me that NHC is just in it for the money, which is very disappointing, but I can see where they may come across that way. But I cam to NHC because Dr. Robin came highly recommended and I trust her medical judgment, just becoming concerned about her patient volume and it's affect on her and her staff's abilities to give me the quality care I need for the amount of money I'm paying.