Dr. Robin is thorough, empathetic, and personable. She takes her time and makes my husband and I feel like we are her only patients. Chrystal, the financial counselor, makes sure we are aware of any worse case scenario for any option we choose to pursue. We appreciate that candidness. Tenisha, at the front desk, always greets us with a smile and welcoming demeanor. When I was waiting for quite a while because of a miscommunication in the back, Tenisha went out of her way to find out what was going on and make things move along. The only complaint my husband and I have is on two visits, we waited for over a half hour just because of miscommunication I mentioned above. Somehow when being moved around from one part of the office to another, we got lost in the shuffle. When visits take up to two hours as is, that can be very frustrating. Otherwise, New Hope has given us just that. We are so happy we decided to come here.