89.0% would refer friends and family to us

5 stars Customer since 2016

Everyone there is very nice and your appointments are usually right on time or you wait a little bit nothing very long.

5 stars Customer since 2016

Very caring staff who remembers you when you come in! Love the environment and all of the support through your individual process.

5 stars Verified customer

This was the first place to diagnosis me properly in 19 years. Thanks for caring enough to understand my issues and correct them.

1 stars Customer since 2016

I would never recommend New Hope to anyone. Follow up from nurses and finance is terrible. Finance prefers to bill the patient instead of do their due dilligence to check with insurance. If you ask questions of two people you will get two different responses. The written instructions they provide contradict each other and make this already confusing process impossible to understand and follow. The only reason I gave them any stars is because Dr Perez and a handful of nurses (Skeeter/Kat/Kelly/Martina) have been wonderful to work with and they deserve so much more credit for putting up with such a disorganized and unprofessional environment. I would have paid even more than the nearly $30,000 I already paid to have worked with just these individuals in another location.

5 stars Customer since 2016

I had a great visit wit Dr. Robin. She was so wonderful, answered all my questions and was so informative. I appreciate the hospitality and courtesy of your patience and understanding. I look forward to my procedure and making babies happen. Thank you so much!!

5 stars Customer since 2016

Overall just an amazing center.

The New Hope Center for Reproductive Medicine replied:

We appreciate the nice commenet!

5 stars Customer since 2016

Everyone was very nice and informative to my needs. I would like to give a very special thank you to Kat she was great and helped me a lot.

The New Hope Center for Reproductive Medicine replied:

We thank you for your kind comments for our team.

4 stars Verified customer

Th staff was friendly and knowledgeable. Dr Perez was very nice and very knowledgeable, he gave me a care plan that I could mostly understand and felt comfortable with. The process around the office is unclear- where to go next during a visit and who to see and what you need from them and how to get what you need. The steps to take to carry the treatment plan out are not very clear either. For instance, I chose to use a donor embryo and the paper I was given said you have to pay for the embryo before your procedure and the payment would hold the embryo for 60 days after which you loose the embryo and the money you paid is not refunded, however, I was never given a date that the transfer of the embryo would take place but I was asked to make a choice and sign a document stating that was my choice. So now I'm left waiting for a transfer date before I secure an embryo. Overall the visit was far better than I expected and I will gladly refer people to New Hope.

The New Hope Center for Reproductive Medicine replied:

Thank you for your positive review of your experience at The New Hope Center.

5 stars Customer since 2016

Staff is great. My doctor really explained in detail what I needed for treatment and was very willing to do everything she could to help me.

The New Hope Center for Reproductive Medicine replied:

Pleased you had a quality experience. We are happy to have you as part of the "New Hope" family.

5 stars Customer since 2016

Dr. Robin and the staff are wonderful. I was able to prepare myself mentally and financially prior to the testing and procedures because they were explained to me in detail. Ms. Tammie, the administrator, was personable and showed me every possible way to ease me from a financial worry, in case we decide to go with IVF. Thank you so much for your time and expertise.

The New Hope Center for Reproductive Medicine replied:

Very pleased that you received quality care and support from the entire New Hope team. Thank you for your note.