448 Viking Drive
Oceana Place, Suite 100
Virginia Beach, VA 23452

Mon - Tue: 7:00AM - 5:00PM

Wed: 7:00AM - 6:30PM

Thu - Fri: 7:00AM - 5:00PM

Sat: 7:00AM - 2:00PM

Sun: Closed

88.0% would refer friends and family to us

5 stars Customer since 2014

Great

5 stars Customer since 2012

Dr. Robin is always so sweet and very thorough with answering your questions. I feel completely confident in her skills and look forward to working with her for our 2nd IVF cycle.

5 stars Customer since 2014

Always a pleasant experience from front desk to back staff.

3 stars Verified customer

I've been to the New Hope Center twice now and both times everything proves to be exceptional EXCEPT the bed side manner of the lab nurses. They don't even acknowledge your existence. When I was there last and I was called in to the lab room for a blood check up I wasn't even greeted back when I said hello. Also, there was another nurse in there that was eating food right next to where I was getting my blood drawn. It was disgusting. She had chex mix on a towel on the table next to the bloodwork. Also, the two nurses in the room were chatting with each other the whole time about how "retarded" the printer was acting. I think nurses who work to help women with their fertility shouldn't be making light of a real situation for some people or using such a politically incorrect term in the presence of patients.

In addition, as if that wasn't enough the nurse wasn't even paying attention to taking my blood. She asked me to unball my fist but she never asked me to ball it in the first place.

Afterwards, I asked her if that was it? She replied (the only words she spoke to me) "Yes, you're just a lab."

This was all in my second experience. My first experience was just as rude. I'm considering changing doctor's altogether based on these two and only experiences.

The New Hope Center for Reproductive Medicine replied:

First, let us comment that we are so pleased that your overall experience has been positive an we are privileged to have you as a part of our New Hope family. We genuinely believe you are in the best place to assist you in starting or expanding your family. Our practice manager is aware of your other concerns and has taken action. We will only accept the highest in professionalism from both our own staff and contracted lab employees as well. Nothing less is acceptable for our valued patients. Thanks for your comment!

5 stars Customer since 2013

I like the way people treat me there. They are sweet and friendly. They always try as hard as they can to get me the help I need

The New Hope Center for Reproductive Medicine replied:

The highest level of compassion and clinical fertility therapy is the mission at The New Hope Center. We are please that you are having a positive patient experience. Thank you for your comment.

5 stars Customer since 2014

The staff are always kind and courteous, They have way of making me feel comfortable in the most uncomfortable situations. Taneesha is especially pleasant to interact with! Thank you all!

The New Hope Center for Reproductive Medicine replied:

We are pleased that you are comfortable at New Hope as we understand how important that comfort is to your success. Thank you for trusting your care to our team.

5 stars Customer since 2014

I had an excellent experience! Everyone treated me so well, from the front desk to the finance office. I really felt as though each person cared about me as well as helping me to achieve pregnancy. Looking forward to my next experience.

The New Hope Center for Reproductive Medicine replied:

Knowing that each member of the New Hope team cares about you, and your success, helps you achieve your fertility goals. This compassionate care is our mission and we will continue to work to meet and exceed your patient-experience expectations.

5 stars Customer since 2014

I had several tests run and I never felt like my wait was long. Everyone was extremely kind and explained exactly what would happen with each step along the way. When I was scared and in pain during my procedure, the nurse held my hand and I couldn't have asked for a better experience.

The New Hope Center for Reproductive Medicine replied:

At The New Hope Center, we focus on compassionate patient care combined with the latest clinical therapies to get you pregnant. We thank you for sharing your experience as it meets our goal for patient care which is at the highest level for your fertility care.

5 stars Customer since 2013

The staff is excellent, they make you feel very welcome and it's like their with you every step of the way!!!

The New Hope Center for Reproductive Medicine replied:

We are, indeed, with you every step of the way and it is our privilege to assist you in starting or expanding your family. Your trust in The New Hope Center team is rewarding for us all.

1 stars Customer since 2014

I'm in marketing so I understand the importance of surveys. I also understand that people have the tendency to unleash in surveys, so the content is less significant. Unfortunately, this was my second round of IVF and I still was unable to get past the medication phase. I encountered an emergency a day before my appt and called the office. I was told by the nurse that she'd talk to Dr and call me back. I never heard from her. I used the pager and no one called me back. I emailed the doctor (not realizing she was in CA) and didn't hear back. Needless to say by the next morning I was a basket of anxiety. This is where I encountered Skeeter who was just downright rude to me. I'm considering switching facilities. I think nurturing your patients, especially in this field, is imperative. I don't even need nurturing but I don't want to be scolded or laughed at either and unfortunately, both have happened.

The New Hope Center for Reproductive Medicine replied:

We encourage all patients to take advantage of our readily available administrators should they ever feel they are not receiving the highest standard of care. That is the mission of The New Hope Center, to provide top-level clinical solutions and compassionate patient care. The practice is known for this standard and we always want patients to alert us immediately if they have a less than stellar experience.

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