Dr. Perez was absolutely amazing. He got me pregnant on the first try. I couldn't be more grateful to him. The only reason I gave the NHC a 3, is because of the rest of the office staff. Leaving a message in hopes of a returned call is a joke there. I once called 4 times and left 4 messages with the front desk staff and never received a call back. This was the norm for me. The billing/financial department were extremely difficult to deal with. When they weren't talking to me like I was a complete idiot, they were losing my $1275 invoices. They incorrectly billed me on several occasions and rarely took ownership. They just blamed it on their co-workers. On the day of my transfer, the nurses barely spoke to me. I felt like a number, not a patient. Again, we were thrilled with Perez, it's just a shame the rest of the office staff wasn't more compassionate.
We agree that Dr. Perez is a special physician! Thank you for your constructive criticism. We are passing your comments on to our practice management for review. This is not our typical patient experience and not the quality service level for which we strive. Thank you again for letting us know your thoughts.