88.9% would refer friends and family to us

5 stars Customer since 2016

Robin and the staff there have been awesome!!

5 stars Customer since 2016

The staff and everyone is beyond amazing. Truly helpful and really love their jobs!

3 stars Verified customer

I feel like a bundle of papers was thrown at me, some things were explained in detail-my physical issues, then everything else was skimmed over. The financial portion was rushed through, like they expect you to comprehend everything while you are super emotional. They underestimated the price of the meds by a couple thousand dollars, which adds up when insurance covers nothing. It is pretty difficult to get on the phone with staff, I had to develop a system for calling because every time it takes 2 calls and usually 3-4 days ro hear back. I have A LOT of questions about paperwork and stipulations and things that need to be answered before I spend the equivalent of a college education on trying to make a baby with no guarantee that it will work, and in the meantime, when you finally do get someone on the phone they are rushing you and/or only half answer your question sometimes with a snarky attitude, and make no effort to refer you to anyone who could potentially answer your question better. Also, I have recently heard multiple stories from other patients mentioning how NHC has "dropped the ball" in some way with their treatment which resulted in delay of treatment for some or others ended up switching practices all together. I am also concerned by the amount of people who have mentioned to me that NHC is just in it for the money, which is very disappointing, but I can see where they may come across that way. But I cam to NHC because Dr. Robin came highly recommended and I trust her medical judgment, just becoming concerned about her patient volume and it's affect on her and her staff's abilities to give me the quality care I need for the amount of money I'm paying.

5 stars Verified customer

The staff is friendly and understanding. Dr. Robin goes above and beyond to listen to everything, collect all the data about you and come up with the plan you want. She will do as much or as little as you want. She really listens and remembers who you are, she remembered my husband and my mother and asks about them at every visit. It is a personal, wonderfully positive feeling to know that your doctor really cares about you and your life. I can not say enough about the positive energy Dr. Robin exudes and the comfort she gave me and my family.

5 stars Customer since 2012

I love everyone at the new hope center they are always so nice and I have been with Dr. Perez for a few years now and I couldn't ask for a better doctor then him he is wonderful and very kind and caring. your in good hands when you go there.

4 stars Customer since 2016

My overall experience was well worth it. My original obgyn referred me to him because of my fibroids and said dr Perez was the best person to handle my situation and she couldn't have been more right. He got right to the point, spared no details and was upfront and honest about everything regarding myself. He is very personable and very professional. Two of the things I look for in a Doctor. Especially one who is going in and out of my vagina lol

5 stars Customer since 2016

Head and shoulders above the Jones. Physicians and clinicians have good bedside manner, are comprehensive in their instructions, explanations, and diagnostic work. It is quite easy to get important questions answered. Scheduling could be a bit more flexible (especially since most women do work full-time, now, and have restrictive obligations associated with career), and you may sometimes spend 2-3 hours there for an appt that should take an hour, but otherwise, I could not have more confidence in the care I get there. They are now monitoring the 1st trimester of my high-risk pregnancy, and I will most certainly return for any subsequent fertility needs--all this, despite the fact that it is over an hour's drive for me, it's well worth it.

5 stars Customer since 2016

I honestly believe that I wouldn't have gotten pregnant if it wasn't for the help from Dr Perez. He listened to what I needed, was proactive with my treatment, and knew exactly how to handle my case to get me the baby I wanted. The cost is a lot, especially when insurance won't cover infertility, but it is 100% worth it in the end when you see that heartbeat on the ultrasound.

3 stars Verified customer

I hate their billing system. I get a different price from each person I ask. I do not understand why they charge you before sending the bill to your insurance provider especially when you have infertility coverage.

4 stars Verified customer

Although I am a fairly new patient, my experience has been as expected. The facility is beautiful and the staff really seem to care about accomplishing your goals for treatment/diagnosis.