88.9% would refer friends and family to us

3 stars Verified customer

Email returns and Prescription refills are slow (several days). Results were at first called the same day or day after. I had to vall 7 times to be told different things to finally be told my results of blood. Other than that staff and Doctors were nice

The New Hope Center for Reproductive Medicine replied:

Thank you for your constructive comments. We will review them with our team.

5 stars Customer since 2008

Kat made this appointment very comfortable and explained in detail what my options were for care in the future.

The New Hope Center for Reproductive Medicine replied:

We are glad you are comfortable and received answers to all of your questions.

5 stars Customer since 2016

Wonderful!

The New Hope Center for Reproductive Medicine replied:

We thank you!

5 stars Customer since 2016

Usually I feel very rushed when I go to a doctor and felt the need to start running off a lot of information very quickly. Once I realized they werent in any rush I was able to review ALL of my concerns. It was a great relief to feel like I was being heard. I now feel like I have a good medical plan for myself.

The New Hope Center for Reproductive Medicine replied:

We very pleased you had an excellent patient experience.

5 stars Customer since 2015

Thank you for all of yalls hard work

The New Hope Center for Reproductive Medicine replied:

Appreciate your note. We take great pride in working with our patients!

5 stars Verified customer

Had an excellent, very thorough new patient appointment today.

Beautiful office, great team & latest technology!

Thank you

The New Hope Center for Reproductive Medicine replied:

We are pleased that you had a terrific patient experience. Our facility, staff and technology are all designed to achieve the outcome our patients desire... starting or expanding their families in a comfortable surrounding.

4 stars Customer since 2015

The staff is friendly. And have been very understanding when it comes to my wishes

The New Hope Center for Reproductive Medicine replied:

Thank you for your kind note. Our team works hard to provide compassionate care and we appreciate that you took the time to let us know of your good experience.

4 stars Customer since 2015

Dr. Robin Poe-Zigler and her team are fantastic. They are all very caring, compassionate and empathetic. I felt very comfortable at each appointment and they all took time to respond to my questions and concerns.

The New Hope Center for Reproductive Medicine replied:

Thank you for your kind review. We are pleased that you had a quality patient experience. We appreciate that you are part of the New Hope family!

3 stars Customer since 2015

Dr. Perez was absolutely amazing. He got me pregnant on the first try. I couldn't be more grateful to him. The only reason I gave the NHC a 3, is because of the rest of the office staff. Leaving a message in hopes of a returned call is a joke there. I once called 4 times and left 4 messages with the front desk staff and never received a call back. This was the norm for me. The billing/financial department were extremely difficult to deal with. When they weren't talking to me like I was a complete idiot, they were losing my $1275 invoices. They incorrectly billed me on several occasions and rarely took ownership. They just blamed it on their co-workers. On the day of my transfer, the nurses barely spoke to me. I felt like a number, not a patient. Again, we were thrilled with Perez, it's just a shame the rest of the office staff wasn't more compassionate.

The New Hope Center for Reproductive Medicine replied:

We agree that Dr. Perez is a special physician! Thank you for your constructive criticism. We are passing your comments on to our practice management for review. This is not our typical patient experience and not the quality service level for which we strive. Thank you again for letting us know your thoughts.

5 stars Verified customer

From the front desk to Dr. Perez himself The New Hope Center is amazing! We couldn't have asked for a better experience

The New Hope Center for Reproductive Medicine replied:

We appreciate your kind review!