I've been to the New Hope Center twice now and both times everything proves to be exceptional EXCEPT the bed side manner of the lab nurses. They don't even acknowledge your existence. When I was there last and I was called in to the lab room for a blood check up I wasn't even greeted back when I said hello. Also, there was another nurse in there that was eating food right next to where I was getting my blood drawn. It was disgusting. She had chex mix on a towel on the table next to the bloodwork. Also, the two nurses in the room were chatting with each other the whole time about how "retarded" the printer was acting. I think nurses who work to help women with their fertility shouldn't be making light of a real situation for some people or using such a politically incorrect term in the presence of patients.
In addition, as if that wasn't enough the nurse wasn't even paying attention to taking my blood. She asked me to unball my fist but she never asked me to ball it in the first place.
Afterwards, I asked her if that was it? She replied (the only words she spoke to me) "Yes, you're just a lab."
This was all in my second experience. My first experience was just as rude. I'm considering changing doctor's altogether based on these two and only experiences.
First, let us comment that we are so pleased that your overall experience has been positive an we are privileged to have you as a part of our New Hope family. We genuinely believe you are in the best place to assist you in starting or expanding your family. Our practice manager is aware of your other concerns and has taken action. We will only accept the highest in professionalism from both our own staff and contracted lab employees as well. Nothing less is acceptable for our valued patients. Thanks for your comment!