89.0% would refer friends and family to us

5 stars Customer since 2016

It was a lot! But it was great! And worth it! I had heard that the experience would be thorough, and it was. My wife and I fell in love with Dr. Robin; she was personable, professional, and honest. The nurses, techs, and office staff were all friendly and efficient. My nerves were assuaged, and I'm looking forward to working with The NHC to expand my family.

3 stars Customer since 2016

My appointment went well this week; I was actually in and out of there in an hour for a routine ultrasound appointment. This is very unusual, typically I cannot get in and out in under 3 hours no matter what I'm there for. Oh, but I almost forgot...they informed me that the KOH they performed on me at my last visit dried up before a lab technician was able to look at it, so they would have to perform this again...at no charge. Um, there better be no charge! And what if the results of this KOH, whatever that stands for, requires treatment and now I've spent a couple weeks not receiving such treatment because they didn't get a chance to look at it when they ordered it the first time?

4 stars Verified customer

The staff is always friendly and extremely helpful. They make you feel very welcome through a very already stressful baby making time. That makes the journey more uplifting.

5 stars Verified customer

The staff and Doctors at New Hope are caring and professional. They give you hope that you will be able to start a family with assistance. They treat you like a person.

5 stars Customer since 2016

Amazing doctors office, love everyone!!! And they are amazing at theirs jobs. All the doctors, especially doctor Perez.

All the nurses are amazing, and everyone up front. So thankful for this doctors office ❤️

5 stars Customer since 2016

Everyone there is very nice and your appointments are usually right on time or you wait a little bit nothing very long.

The New Hope Center for Reproductive Medicine replied:

Thank you for your review.

5 stars Customer since 2016

Very caring staff who remembers you when you come in! Love the environment and all of the support through your individual process.

The New Hope Center for Reproductive Medicine replied:

We are pleased you are having a good experience at New Hope!

5 stars Verified customer

This was the first place to diagnosis me properly in 19 years. Thanks for caring enough to understand my issues and correct them.

The New Hope Center for Reproductive Medicine replied:

We are pleased that you are finally getting the answers for which you have been searching.

1 stars Customer since 2016

I would never recommend New Hope to anyone. Follow up from nurses and finance is terrible. Finance prefers to bill the patient instead of do their due dilligence to check with insurance. If you ask questions of two people you will get two different responses. The written instructions they provide contradict each other and make this already confusing process impossible to understand and follow. The only reason I gave them any stars is because Dr Perez and a handful of nurses (Skeeter/Kat/Kelly/Martina) have been wonderful to work with and they deserve so much more credit for putting up with such a disorganized and unprofessional environment. I would have paid even more than the nearly $30,000 I already paid to have worked with just these individuals in another location.

The New Hope Center for Reproductive Medicine replied:

As our hundreds of reviews indicate, this is not the type of patient experience we are known for and we'd love to talk to you to get additional details of your concerns. Please do us the favor of calling and speaking with our practice manager to allow us to learn more information.

5 stars Customer since 2016

I had a great visit wit Dr. Robin. She was so wonderful, answered all my questions and was so informative. I appreciate the hospitality and courtesy of your patience and understanding. I look forward to my procedure and making babies happen. Thank you so much!!

The New Hope Center for Reproductive Medicine replied:

What a nice description of Dr. Robin! Thank you for you kind comment.