Messages for staff appear to get lost between the call center and the actual staff. The clinical staff is incredible, very helpful, and supportive; however, it is concerning that messages are not always recieved in a timely manner if at all. The fact that most of what the practice does is very time sensitive, and fully dependent on procedures taking place on very specific days, makes the communication portion that much more important. It is unfortunate that the communication remains inconsistent, because overall, this practice seems to be best at what it does in the area. multiple friends have used other locations without success, but come to New Hope and found success.
I am sorry that you have experienced this with our practice. I am working on making the communication a better experience for all patients here at The New Hope Center for Reproductive Medicine. If you would like to talk to me about your experiences then I would love to hear them. This will better assist me in fixing the communication between our patients and our staff. My name is Laurie Wright and I am the Office Manager. You can contact me by phone at the office 757-496-5370 or you can email if you prefer at LWright@thenewhopecenter.com I look forward to hearing from you.