88.9% would refer friends and family to us

4 stars Verified customer

Th staff was friendly and knowledgeable. Dr Perez was very nice and very knowledgeable, he gave me a care plan that I could mostly understand and felt comfortable with. The process around the office is unclear- where to go next during a visit and who to see and what you need from them and how to get what you need. The steps to take to carry the treatment plan out are not very clear either. For instance, I chose to use a donor embryo and the paper I was given said you have to pay for the embryo before your procedure and the payment would hold the embryo for 60 days after which you loose the embryo and the money you paid is not refunded, however, I was never given a date that the transfer of the embryo would take place but I was asked to make a choice and sign a document stating that was my choice. So now I'm left waiting for a transfer date before I secure an embryo. Overall the visit was far better than I expected and I will gladly refer people to New Hope.

5 stars Customer since 2016

Dr. Robin and the staff are wonderful. I was able to prepare myself mentally and financially prior to the testing and procedures because they were explained to me in detail. Ms. Tammie, the administrator, was personable and showed me every possible way to ease me from a financial worry, in case we decide to go with IVF. Thank you so much for your time and expertise.

The New Hope Center for Reproductive Medicine replied:

Very pleased that you received quality care and support from the entire New Hope team. Thank you for your note.

5 stars Customer since 2016

Dr. Robin is wonderful and so are the staff. I was able to prepare myself mentally and financially for the testing and procedures because they were explained to me in detail. Ms. Tammie, the administrator, was very personable and showed me every possible way to ease a financial worry, in case we decide to go with IVF. Thank you very much for your time and expertise.

The New Hope Center for Reproductive Medicine replied:

Thank you for your kind note.

2 stars Customer since 2016

Seems to be too disorganized

The New Hope Center for Reproductive Medicine replied:

We strive for a well organized experience for our patients. Please alert one of our administrators to any concerns.

5 stars Verified customer

Dr. Perez is amazing. Very helpful and willing to work with you for everything to go accordingly. The staff is very friendly, if anything is needed just call. I would recommend them to others.

The New Hope Center for Reproductive Medicine replied:

Thank you for the recommendation.

5 stars Customer since 2015

Excellent

The New Hope Center for Reproductive Medicine replied:

Great one-word summation of our goal at The New Hope Center... we strive for excellence in patient care and outcomes.

1 stars Verified customer

Not helpful full of lies only cares about money not the patient

The New Hope Center for Reproductive Medicine replied:

We don't know the extent of your interaction with our practice but this runs counter to our service excellence. Please contact our office manager to discuss any concerns as we welcome your comments.

5 stars Verified customer

Dr. Robin was excellent at explaining what could be the possibilities of my previous miscarriages and infertility. I am excited about the procedures to assist in finally making me a mom!

The New Hope Center for Reproductive Medicine replied:

We are excited to work with you! Many thanks for your kind comments!

5 stars Customer since 2016

I was so nervous at first but the ladies at the desk were so friendly and nice they made me and my husband feel welcome as soon as we walked in. I love the feel and relaxing atmosphere they provide and after I went In to get an ultrasound and spoke to the doctor, I began to cry because she was confirming everything I had been trying to tell previous doctors for the past 2 years. I am very happy so far with the New Hope Center and hope to be able to get pregnant soon.

The New Hope Center for Reproductive Medicine replied:

We are so happy to have you as part of the New Hope family!

5 stars Customer since 2015

The team at new hope are AMAZING ,from the initial contact,the office staff ,the nurses and most of all.!the doctor Perez is knowledgeable and experience .!!!!! Thank you all !!!

The New Hope Center for Reproductive Medicine replied:

Thank you for trusting our team for your care.