88.5% would refer friends and family to us

5 stars Verified customer

My most recent visit went smoothly as always. Dr. Perez took his time during our consultation to discuss all our options. I feel really good about the next steps. Thanks!

The ladies at the front desk always bring a smile to my face. :)

5 stars Customer since 2014

The whole experience is great. However sometimes the nurses don't seem to know the answers to the questions before they ask them and its the same stuff that should be in my file.

1 stars Verified customer

The doctors are great but the customer service is truly poor. I have to check my hormone levels once a month. I went in on a Monday and scheduled the appointment for the appropriate blood work. The Lab nurse confirmed the hormones that needed to be checked for my blood work. I received the results the next day from the nurse that the lab didn't check the hormones that were needed. At that point, I notified the nurse that I was out of my prescription. The nurse said she would call me back the next day to let me know about my prescription. The next day, the nurse didn't call me back. I left 2 messages. The next next day I finally got through to the nurse and she said that she had called the prescription the day before....but she never called me...therefore I didn't know. I missed a dose of my medication due to poor communication. Dealing with the new hope center is a headache, this is not the first time I've had poor communication. They are very disorganized.

5 stars Verified customer

Kat was amazing as always. She is always such a friendly face to see.

4 stars Verified customer

Great facility. Competent with fertility and women's health issues.

2 stars Customer since 2015

I initially made an appointment to find out if we can have our embryo shipped from overseas to your clinic, I was able to meet Dr. Robin who is very nice, we discussed the procedure, but nobody has been able to answer my question If shipping our embryo to your office is possible. I emailed Cristel about it and I haven't gotten a reply yet. Could someone call me back to answer my question?

5 stars Customer since 2012

Caring staff and positive energy!

The New Hope Center for Reproductive Medicine replied:

We believe these two qualities, as well as the latest clinical excellence are a good mix to provide the highest level of patient care. Compassion and a positive spirit are very important during the fertility journey. Thanks for your comment!

5 stars Verified customer

I am finally past a first trimester pregnancy now, and I have had to transfer to another office. New Hope has made the transition very easy, but I really hate to go. They are all wonderful and kinda like a small family, and they made what was for a while a very difficult situation something I could manage. Thanks, New Hope. You all are the best!

The New Hope Center for Reproductive Medicine replied:

We are pleased to have been able to have you as a part of The New Hope family and send best wishes to you for the future. Thank you for sharing this not.

5 stars Customer since 2014

I love how patient and gentle the staff is. From the receptionist to the doc there is a warm helpful feeling you get. I appreciate the manners and respect everyone i hv come across in the office has. I would highly recommend to anyone who ask or is in the same situation as me.

Have a blessed day

The New Hope Center for Reproductive Medicine replied:

Thank you very much for your kind recommendation. It is a pleasure to be able to provide the highest level of patient experience which is our goal at The New Hope Center.

3 stars Verified customer

Messages for staff appear to get lost between the call center and the actual staff. The clinical staff is incredible, very helpful, and supportive; however, it is concerning that messages are not always recieved in a timely manner if at all. The fact that most of what the practice does is very time sensitive, and fully dependent on procedures taking place on very specific days, makes the communication portion that much more important. It is unfortunate that the communication remains inconsistent, because overall, this practice seems to be best at what it does in the area. multiple friends have used other locations without success, but come to New Hope and found success.

The New Hope Center for Reproductive Medicine replied:

Hello,

I am sorry that you have experienced this with our practice. I am working on making the communication a better experience for all patients here at The New Hope Center for Reproductive Medicine. If you would like to talk to me about your experiences then I would love to hear them. This will better assist me in fixing the communication between our patients and our staff. My name is Laurie Wright and I am the Office Manager. You can contact me by phone at the office 757-496-5370 or you can email if you prefer at LWright@thenewhopecenter.com I look forward to hearing from you.

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