448 Viking Drive
Oceana Place, Suite 100
Virginia Beach, VA 23452

Mon - Tue: 7:00AM - 5:00PM

Wed: 7:00AM - 6:30PM

Thu - Fri: 7:00AM - 5:00PM

Sat: 7:00AM - 2:00PM

Sun: Closed

88.2% would refer friends and family to us

5 stars Customer since 2014

I had an excellent experience! Everyone treated me so well, from the front desk to the finance office. I really felt as though each person cared about me as well as helping me to achieve pregnancy. Looking forward to my next experience.

The New Hope Center for Reproductive Medicine replied:

Knowing that each member of the New Hope team cares about you, and your success, helps you achieve your fertility goals. This compassionate care is our mission and we will continue to work to meet and exceed your patient-experience expectations.

5 stars Customer since 2014

I had several tests run and I never felt like my wait was long. Everyone was extremely kind and explained exactly what would happen with each step along the way. When I was scared and in pain during my procedure, the nurse held my hand and I couldn't have asked for a better experience.

The New Hope Center for Reproductive Medicine replied:

At The New Hope Center, we focus on compassionate patient care combined with the latest clinical therapies to get you pregnant. We thank you for sharing your experience as it meets our goal for patient care which is at the highest level for your fertility care.

5 stars Customer since 2013

The staff is excellent, they make you feel very welcome and it's like their with you every step of the way!!!

The New Hope Center for Reproductive Medicine replied:

We are, indeed, with you every step of the way and it is our privilege to assist you in starting or expanding your family. Your trust in The New Hope Center team is rewarding for us all.

1 stars Customer since 2014

I'm in marketing so I understand the importance of surveys. I also understand that people have the tendency to unleash in surveys, so the content is less significant. Unfortunately, this was my second round of IVF and I still was unable to get past the medication phase. I encountered an emergency a day before my appt and called the office. I was told by the nurse that she'd talk to Dr and call me back. I never heard from her. I used the pager and no one called me back. I emailed the doctor (not realizing she was in CA) and didn't hear back. Needless to say by the next morning I was a basket of anxiety. This is where I encountered Skeeter who was just downright rude to me. I'm considering switching facilities. I think nurturing your patients, especially in this field, is imperative. I don't even need nurturing but I don't want to be scolded or laughed at either and unfortunately, both have happened.

5 stars Verified customer

Absolutely wonderful!! I love that Dr Robin is always smiling and hugging even on the busiest of days. Barbara, Ginnie, and Beth took such good care of me before and after the procedure.

The New Hope Center for Reproductive Medicine replied:

You now know that hugs and personalized care is the trademark of the patient experience at The New Hope Center. Your comfort, and your success, is our focus. Thank you for giving us the honor of serving as your fertility team.

4 stars Customer since 2013

Their very patient and always personable!

The New Hope Center for Reproductive Medicine replied:

Thank you for your note. We are pleased you are having a positive patient experience at The New Hope Center!

1 stars Verified customer

No words

The New Hope Center for Reproductive Medicine replied:

We appreciate all constructive reviews, especially those which are not anonymous as it gives us the opportunity to speak with a reviewer in greater depth. When you choose to call one of our administrative staff, you'll find that they are very interested in any suggestions which takes our quality service to an even higher level. We encourage this reviewer to contact an administrator, such as Denise at djoyner@thenewhopecenter.com as we are always here to listen.

5 stars Customer since 2014

Thank you so much for being so professional and calling me by name. Thanks for being sensitive to each patient's needs. Dr Robin and Dr Perez are amazing and really pay attention to the patient.

The New Hope Center for Reproductive Medicine replied:

Thank you for your kind note. You are a part of the New Hope family and sensitivity to your needs in a goal for our entire team. We agree that Dr. Robin and Dr. Perez are very special fertility specialists!

3 stars Verified customer

Didn't like the fact that the communication wasn't the best. My cycle was canceled and nobody bothered to call me back.

The New Hope Center for Reproductive Medicine replied:

Your feedback is very important to us, and we absolutely want you to not only have.. but feel that you have received the best communication AND care with our office. We?d love an opportunity to address your individual ?case/circumstances? and to discuss any recommendations/suggestions you may have. Please contact Denise, one of our administrators, at djoyner@thenewhopecenter.com and many thanks.

2 stars Verified customer

Dr. Perez is nice but he would not explain or tell you everything you NEED to know. I feel like every cycle there's always something I find out that I wish I could have known before. I do not want to complain and stress about it but I hope he and his team will take every step and procedure seriously.

The New Hope Center for Reproductive Medicine replied:

Your feedback is very important to us, and we absolutely want you to not only have.. but feel that you have received the best communication AND care with our office. We?d love an opportunity to address your individual ?case/circumstances? and to discuss any recommendations/suggestions you may have. Please contact Denise, one of our administrators, at djoyner@thenewhopecenter.com and many thanks.

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