88.8% would refer friends and family to us

3 stars Customer since 2015

The doctor and the nurse are great. But the phone call wasn't too good most times when I called the office sometime took me all morning got to talk to the person that all I got is the answer machine . When I got to talk to the person was a lady and she answered me with the attitude. I hoping that the have a better customers service.

The New Hope Center for Reproductive Medicine replied:

Thank you for your comments. We are pleased that you are comfortable with your care from your physician and nurse. That comfort is important to your success. We welcome a call from you to one of our administrators to discuss any phone issues. We would love to hear from you as we are always working to maximize the patient experience.

4 stars Verified customer

The office is warm and inviting. All the staff is kind. They seem to really care about helping you obtain your goal. They do not play atound. The doctors set a plan and you don't have to wait months between each step. I'm very excited to be a patient at New Hope Center.

The New Hope Center for Reproductive Medicine replied:

We are excited to have you as a patient and we appreciate your review.

4 stars Verified customer

The clinic itself is beautiful; and I found Dr. Robin Poe-Ziegler to be warm and knowledgeable during my consultation and various examinations. She was willing to both listen to my concerns and impart as much information as she could, while laying out every obstacle in my particular situation, as well as the subsequent options I had available. I never felt pressure to select one option or another. Her communication and follow-up to my particular treatment plan is the best that I have ever experienced, and my only regret is that I didn't go to the NHC sooner. The only area with NHC that I found lacking was with the nursing staff. I felt they were impersonal and unfriendly, which I found odd among women who chose a career involving patient care.

The New Hope Center for Reproductive Medicine replied:

We thank you for this feedback as we are always working to improve the patient experience.

5 stars Customer since 2012

Always awesome!! I've been going to New Hope for almost 4 years. Within the first year they "gave" is our miracle baby. I was pregnant in 6 months. That time included from the initial consultation, all testing and then I was pregnant with my adorable son that is now going on 3 years old. I still go to them for regular GYN care and happy they offer the services. Thanks New Hope!! We love you all!!!

Buffy Drake

The New Hope Center for Reproductive Medicine replied:

Thank you for your kind comment. It is a pleasure to serve you at The New Hope Center.

5 stars Verified customer

There is no better care and medical support I could find anywhere that compares to The New Hope Center. Kind, caring and compassionate are a few words I would attribute to this very special office. This is my third time returning since I've had success in my early 40's and now returning again in my late 40's. I am very pleased to recommend this group.

The New Hope Center for Reproductive Medicine replied:

Thank you for your kind review.

4 stars Verified customer

great doctor Dr Perez was wonderful, staff was nice and helpful. a few things about scheduling but it got worked out prior to my appt.

The New Hope Center for Reproductive Medicine replied:

Glad things worked to your satisfaction and we thank you for your review.

5 stars Customer since 2014

Amazing. If there is an algorithm for the service New Hope provides, they should sell it.

The New Hope Center for Reproductive Medicine replied:

What a kind comment. We appreciate it!

5 stars Customer since 2014

Dr. Perez is an exceptional surgeon and fertility doctor. The staff and facility are very nice. Everyone goes out of their way to make you feel comfortable. My surgery performed by Dr. Perez has changed my life. I am forever greatful!

The New Hope Center for Reproductive Medicine replied:

We agree that Dr. Perez is a special provider. Thank you for your kind words.

5 stars Customer since 2014

My visit with Dr. Robin was pleasant as always. Getting some things in order and having to follow up in December.

The New Hope Center for Reproductive Medicine replied:

You are with a wonderful physician, Dr. Robin! We thank you for your note.

5 stars Customer since 2015

The best experience I've ever had at a Healthcare facility. The staff, nurses, and Dr Robin were the most warm, welcoming people. They made me feel comfortable and I'm confident I will receive the care I need at the New Hope Center.

The New Hope Center for Reproductive Medicine replied:

We are so pleased that you are comfortable and had an excellent patient experience.

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