Th staff was friendly and knowledgeable. Dr Perez was very nice and very knowledgeable, he gave me a care plan that I could mostly understand and felt comfortable with. The process around the office is unclear- where to go next during a visit and who to see and what you need from them and how to get what you need. The steps to take to carry the treatment plan out are not very clear either. For instance, I chose to use a donor embryo and the paper I was given said you have to pay for the embryo before your procedure and the payment would hold the embryo for 60 days after which you loose the embryo and the money you paid is not refunded, however, I was never given a date that the transfer of the embryo would take place but I was asked to make a choice and sign a document stating that was my choice. So now I'm left waiting for a transfer date before I secure an embryo. Overall the visit was far better than I expected and I will gladly refer people to New Hope.