448 Viking Drive
Oceana Place, Suite 100
Virginia Beach, VA 23452

Mon - Tue: 7:00AM - 5:00PM

Wed: 7:00AM - 6:30PM

Thu - Fri: 7:00AM - 5:00PM

Sat: 7:00AM - 2:00PM

Sun: Closed

88.2% would refer friends and family to us

5 stars Customer since 2013

The staff is excellent, they make you feel very welcome and it's like their with you every step of the way!!!

1 stars Customer since 2014

I'm in marketing so I understand the importance of surveys. I also understand that people have the tendency to unleash in surveys, so the content is less significant. Unfortunately, this was my second round of IVF and I still was unable to get past the medication phase. I encountered an emergency a day before my appt and called the office. I was told by the nurse that she'd talk to Dr and call me back. I never heard from her. I used the pager and no one called me back. I emailed the doctor (not realizing she was in CA) and didn't hear back. Needless to say by the next morning I was a basket of anxiety. This is where I encountered Skeeter who was just downright rude to me. I'm considering switching facilities. I think nurturing your patients, especially in this field, is imperative. I don't even need nurturing but I don't want to be scolded or laughed at either and unfortunately, both have happened.

5 stars Verified customer

Absolutely wonderful!! I love that Dr Robin is always smiling and hugging even on the busiest of days. Barbara, Ginnie, and Beth took such good care of me before and after the procedure.

1 stars Verified customer

No words

The New Hope Center for Reproductive Medicine replied:

We appreciate all constructive reviews, especially those which are not anonymous as it gives us the opportunity to speak with a reviewer in greater depth. When you choose to call one of our administrative staff, you'll find that they are very interested in any suggestions which takes our quality service to an even higher level. We encourage this reviewer to contact an administrator, such as Denise at djoyner@thenewhopecenter.com as we are always here to listen.

5 stars Customer since 2014

Thank you so much for being so professional and calling me by name. Thanks for being sensitive to each patient's needs. Dr Robin and Dr Perez are amazing and really pay attention to the patient.

The New Hope Center for Reproductive Medicine replied:

Thank you for your kind note. You are a part of the New Hope family and sensitivity to your needs in a goal for our entire team. We agree that Dr. Robin and Dr. Perez are very special fertility specialists!

3 stars Verified customer

Didn't like the fact that the communication wasn't the best. My cycle was canceled and nobody bothered to call me back.

The New Hope Center for Reproductive Medicine replied:

Your feedback is very important to us, and we absolutely want you to not only have.. but feel that you have received the best communication AND care with our office. We?d love an opportunity to address your individual ?case/circumstances? and to discuss any recommendations/suggestions you may have. Please contact Denise, one of our administrators, at djoyner@thenewhopecenter.com and many thanks.

2 stars Verified customer

Dr. Perez is nice but he would not explain or tell you everything you NEED to know. I feel like every cycle there's always something I find out that I wish I could have known before. I do not want to complain and stress about it but I hope he and his team will take every step and procedure seriously.

The New Hope Center for Reproductive Medicine replied:

Your feedback is very important to us, and we absolutely want you to not only have.. but feel that you have received the best communication AND care with our office. We?d love an opportunity to address your individual ?case/circumstances? and to discuss any recommendations/suggestions you may have. Please contact Denise, one of our administrators, at djoyner@thenewhopecenter.com and many thanks.

5 stars Verified customer

Dr. Robin is amazing! She will never give up on your family! The New Hope Center is the best place in this area for expanding your family. All doctors and staff care about your success!

The New Hope Center for Reproductive Medicine replied:

We believe you raise an important benefit of trusting your fertility care to Dr. Robin, her never ending work to help her patients. Thank you for your kind note.

5 stars Customer since 2006

Dr. Robin and the staff at The New Hope Center are 2nd to NONE!!!!

The New Hope Center for Reproductive Medicine replied:

We share your appreciation for the unique combination of deep compassion and clinical excellence which is Dr. Robin. Thank you for your very kind comment.

5 stars Customer since 2011

Kat the PA is awesome, I was very pleased with her service, care and time she spent with me!

The New Hope Center for Reproductive Medicine replied:

Thank you for your enthusiastic comment. This is the high level of service The New Hope Center strives to provide each day.

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