I'm in marketing so I understand the importance of surveys. I also understand that people have the tendency to unleash in surveys, so the content is less significant. Unfortunately, this was my second round of IVF and I still was unable to get past the medication phase. I encountered an emergency a day before my appt and called the office. I was told by the nurse that she'd talk to Dr and call me back. I never heard from her. I used the pager and no one called me back. I emailed the doctor (not realizing she was in CA) and didn't hear back. Needless to say by the next morning I was a basket of anxiety. This is where I encountered Skeeter who was just downright rude to me. I'm considering switching facilities. I think nurturing your patients, especially in this field, is imperative. I don't even need nurturing but I don't want to be scolded or laughed at either and unfortunately, both have happened.