88.4% would refer friends and family to us

5 stars Verified customer

I appreciate the thorough review and explanation of options. Thank you for giving me Hope in my case!

The New Hope Center for Reproductive Medicine replied:

It is our mission, and our privilege, to provide you with your full range of options, in an understandable manner. Thank you for letting us know you have new hope!

5 stars Customer since 2014

everyone was very nice patient and carring

The New Hope Center for Reproductive Medicine replied:

Thank you. This sums up how we desire to treat every patient at The New Hope Center combined with successful outcomes to assist in creating families. We thank you for trusting The New Hope Center for your care.

5 stars Customer since 2014

The staff at the new hope center are all wonderful. They are friendly and professional. They make you feel welcome and cared about vs just a number. Dr Perez has an amazing bed side manner and so does Kat.

The New Hope Center for Reproductive Medicine replied:

Thank you for your kind comment. We agree that these medical professionals take a special interest in you, not just as a patient, but as a person. This genuine care is part of the compassionate style for which The New Hope Center is known. We are very please to have the privilege of serving you.

5 stars Verified customer

Friendly staff, they make you feel welcome and at ease

The New Hope Center for Reproductive Medicine replied:

The New Hope Center is all about making our patients feel comfortable while providing the new hope of new beginnings for family. We thank you for your note.

5 stars Customer since 2012

Dr. Robin has amazing skill and bedside manner.

The New Hope Center for Reproductive Medicine replied:

Thank you for your kind comment. Dr. Robin is known for her special brand of high compassion and caring... as well as her advanced therapeutic experience and success. She desires the highest quality patient experience which exceeds your expectations. It's just the way she has always worked with patients, treating them the way she would want to be treated. Thank you again for you comment.

5 stars Customer since 2014

Always a joy to see everyone.

The New Hope Center for Reproductive Medicine replied:

It is a mutual feeling and we are so privileged to have you as a patient. Thank you for trusting your care to The New Hope team!

5 stars Verified customer

I love Dr. Robyn. She is so caring and explains everything in a way that is easy to understand.

The New Hope Center for Reproductive Medicine replied:

We agree. She's a unique, compassionate, highly-skilled fertility specialist. It's our pleasure to be on her team and assist her, and Dr. Perez, in helping couples realize their dream of family.

4 stars Customer since 2014

Got to see Dr Robin herself, she really took her time explaining everything and went into depth with my history. I liked her a lot!

Wait time to see lab and financial person afterwards was long. My appt was at 1:30, I was seen at 2, done with Dr Robin at 3, and didn't leave until 5:15.

To long.

The New Hope Center for Reproductive Medicine replied:

We are pleased you found your time with Dr. Robin to be satisfying. We'll look into your comment about wait times. So glad to have the opportunity to work with you!

4 stars Customer since 2014

Dr. Robin is thorough, empathetic, and personable. She takes her time and makes my husband and I feel like we are her only patients. Chrystal, the financial counselor, makes sure we are aware of any worse case scenario for any option we choose to pursue. We appreciate that candidness. Tenisha, at the front desk, always greets us with a smile and welcoming demeanor. When I was waiting for quite a while because of a miscommunication in the back, Tenisha went out of her way to find out what was going on and make things move along. The only complaint my husband and I have is on two visits, we waited for over a half hour just because of miscommunication I mentioned above. Somehow when being moved around from one part of the office to another, we got lost in the shuffle. When visits take up to two hours as is, that can be very frustrating. Otherwise, New Hope has given us just that. We are so happy we decided to come here.

The New Hope Center for Reproductive Medicine replied:

Thank you for your information in your review. We are happy you are finding The New Hope Center to be a place for "New Hope, New Life, and New Beginnings". We will review your other comments with our administrative team. Thanks!

3 stars Customer since 2014

I am so happy with Dr. Robin but trying to get a hold of staff is frustrating the only person who is prompt is Martina and Christel. The lab corp is impossible to get a hold of and at times I feel as if this will never happen. We have waited 12 years and it is disheartening to know that because of staff I might not do this.

The New Hope Center for Reproductive Medicine replied:

We appreciate you message and have passed it our to our practice manager to address. You can be assured that Dr. Robin will make sure you get the highest patient care. We do appreciate you honest feedback.

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