98.8% would refer friends and family to us

5 stars Customer since 2011

Nadine understands my reticence to try new things with my hair so we go slow with colour and cut and I am always happy with the results.

5 stars Customer since 2014

As always I had a great experience, Chelsea is fantastic and always makes me feel welcome. The things she can remember about me personally is amazing and makes me know I'm not just some random customer and that is very comforting. Thanks!!!

5 stars Customer since 2014

Best short hair cut i have ever had!!!!

Thanks to Laura Flack!

1 stars Customer since 2008

I had called three weeks before to get a specific quote on the appt and when we went in it was almost double. Somehow this should be attached with a note to the appt. I felt very uncomfortable disagreeing with the amount. It was $45 for a curling iron hairstyle, no cut, no wash, no blow out and it was a child, they were going to charge me $65. I was very unhappy. We were also 15 min late due to traffic and I received a cool reception. If you want more business I suggest you be more understanding and friendly. If you give a quote, please stand by it and not make the customer uncomfortable. I guarantee I will not book an up do for my child there ever again. I have been a loyal " several thousands of dollars" customer for the last 5-6 years!!! Interesting that the quote I got for my hair was exactly what I paid but I am late due to traffic and I felt I was rushed and charged more. For my 11 year old daughter.....Please. I had to recurl and repin the hair. My daughter was performing in front of thousands of people!! It just added to the stress. Who wants to pay for stress????? So I went and bought a curling iron and had to redo it....

Things that make ya go hmmmmmm.....

4 stars Customer since 1998

Very good. Always friendly polite service!

5 stars Customer since 2006

Always the best from the desk to the (hair-cutting) chair.:}:}

5 stars Customer since 2009

Was very happy with my appointment both with the stylist and the staff.

1 stars Verified customer

Not great, quite disappointed. Staff were their usual friendly selves... I love going there. Been a customer for 5 years. Maybe I've been spoiled by the excellent service I get from Jill (who was booked up solid), but this esthetician who gave me a pedicure was unfriendly, distant and acted like I was an intrusion in her day. I never met her before. Sure did not appear to love or even like her job. I go to Headshoppe for the experience and to be pampered. A cup of coffee would have been nice but she didn't go out of her way to do anything special. My feet were in good shape so aside from painting the nails, there was little scrubbing for her to do. I hoped perhaps she would do a longer massage or a mask to compensate but she did not. Pedicures aren't cheap and really all I got was a foot wash and polish. Feeling quite awkward because of the silence in the room, i just layed back, closed my eyes and did anything but relax. Upon completion, She didn't put my flipflops on for me nor even offer to help guide them on so of course I hit my toe and smudged the polish. She was noticeably annoyed, glanced at it and said maybe I touched the top coat and dabbed a bit on. Maybe I should have come in the next day to show her the polish on my foot. I would still recommend Headshoppe in a heartbeat, just not this esthetician. Next time, and there will be a next time because this is not the norm, I will know enough to pre-book with Jill, who is the best in the universe.

5 stars Customer since 2014

I got a great new hair cut... Very happy I went and will definitely be back.

4 stars Verified customer

Always an enjoyable visit to the Head Shoppe

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