While I am please with the hair cut that was done, I am not please with the service I received when I arrived. The girl at the front desk that "checked me" in, actually didn't. I gave her my name and number (and I had to repeat myself) she took a couple of minutes before it seems she found me. I thought I was checked in. Apparently I wasn't. I proceeded to wait and wait. After nearly 30 minutes, I got up and asked if it would be much longer. Apparently, the girl had never checked me in. They were actually getting ready to call me to see where I was, when I had been sitting out in the lobby waiting and waiting. Since the girl that checked me was still there, and another girl was at the front desk as well, I am was a little surprised they didn't check to see why I had been sitting there for so long.
I am please that the girl I saw to get my hair done, did seem to give me a discount for the wait time, and I appreciated that very much.
the Head Shoppe - Halifax Shopping Centre replied:
Thank you for your review. We appreciate all feedback received and use it moving forward with training. We would like to speak to you further regarding your experience. Jenna will be in contact with you today. Thank you and have a great day.