93.9% would refer friends and family to us

5 stars Customer since 2003

I have been a customer for twenty years.. That says it all.

4 stars Verified customer

Judy Campbell is extremely competent at what she does. Very consistent results at every haircut visit. The front desk personnel, however is not the same quality of service. Almost every time I call up the business I'm placed on HOLD. Seven times out of seven times I was placed on HOLD (last seven calls to the Head Shoppe in the Halifax Shopping Centre). Also, the receipts I receive are not consistent as well. Most times I receive three receipts: detailed bill, Salon Points printout and a credit card receipt. The last visit I only received one: the credit card receipt and was told that I had to ask for the other bills BEFORE the process of the payment has started. Once the payment process has started, too late! This has happened three times in recent memory. Why is there not a consistent form of printing bills out? This is an annoyance because I didn't get the next appointment printed at the bottom of the receipt when this happens. Hope this helps...

5 stars Verified customer

Love my stylist, great location for me/my needs.

Could someone PLEASE fix the toilet seat in the wahsroom, it's been loose and when you go to sit on it - it slides all over the place for months now!

5 stars Customer since 2014

Great as always. David pays attention to detail and makes sure he understands what I want. But he also provides valuable suggestions.

5 stars Customer since 2016

Amelia is great ! :)

5 stars Customer since 2016

Amelia is great ! :)

5 stars Verified customer

always a fantastic experience.. Melissa is very caring,and listens to her clients needs. A very experienced and wonderful stylist and always a pleasure to see her.

5 stars Customer since 2014

The front desk staff were helpful, and Tanaia gave me a great haircut. She is most pleasant to be with.

5 stars Customer since 2012

Holly is the best!! Great color and cut:)

4 stars Verified customer

As always my experience with Mitch Nauss was nothing but perfection. She always goes above and beyond to make my appointment time enjoyable. I do have to say though, sometimes other stylists present, take away from the calming and relaxing nature that she has worked hard to provide. The stylist who was working right behind us was so unbelievably loud when she spoke, I heard her the whole time Mitch was washing my hair and doing her best to give me 10 minutes of peace. I felt bad for that stylist's client too. She constantly said to her client in a rather judgmental tone, "Is your hair always so thick?" The client wasn't on the younger side and I felt bad for her, I don't think she knew how to respond. I realize that a salon will be noisy, but when stylists and clients alike are giving each other the look of "can she be any louder?" there is an issue with that individual. Signed, longtime client of Mitch and the Head Shoppe HFX Shopping Centre.

the Head Shoppe - Halifax Shopping Centre replied:

Hello,

Thank you for taking the time to provide your feedback, we will most certainly use this moving forward with training. If you have any more concerns, please don't hesitate to call our Salon Leader, Chris at 902-454-8668. Thank you and have a lovely day!

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