I was treated with a distinct lack of respect after reporting that my car had been damaged in the process of having two tires replaced. I did not notice the damage until I arrived at work, and could not call until the next day. When I arrived to have the problem fixed, I was basically accused of lying. "There is no way we could have damaged it," I was told. I was also told, "Even your son said it was broken when you came in." I have no children. The repair work was done--at full cost to me. After speaking with the owner, the labor costs were dropped. Needless to say, I will not be returning. An additional 25% added cost to an already expensive purchase to fix damage done by the establishment and then being accused of lying about it is not acceptable service for me.
The customer came in for two tires that we replaced on her vehicle. The customer noted the next day her door handle was broken. When I asked our technican about it he noted he had a problem opening the door and the handle was not working properly. Changing tires on a vehicle does not break a door handle. We opened the door the same as everyone else. We replaced the handle for the customer with no labor and only charging for the part. We do make mistakes and when we do we have no problem taking care of them for our customers but in this situation there was no way we were responsible for breaking the door handle. I hope you can understand and give us another opportunity.