As far as the employees go there okay the gal that help me was Pleasant. I wasn't too impressed by one of the employees that was standing next to her helping another person out who had an attitude but not towards me. I question the products all together, there should be an expiration date on every single Aveda products that is made whether it's your Oils, body lotions, bath salts, shampoos, ECT... Due to the fact that you are using all-natural ingredients floral and herbal alike they expire even though you have 24 months, that is standard protocol who knows how long it has been from the time it was made and in a big Vat, into the bottle from bottle to Warehouse, from Warehouse sitting in storage till Order from hair salons or private parties shipping that order to the time they put it on the Shelf to sell to customers it could be as long as a year, then you're taking off from that 24 months, therefore I suggest since you're using natural flowers and herbs, technically speaking you should add here to the US patent of expiration I have gotten a hold of several of your products that smell Rancid due to the fact that they will sell whatever without an expiration date and sit there and tell you that they just took it out of a box and put it on the Shelf that is not a correct expiration date. This is something that I am going to bring to the attention of the quality control people at Aveda I feel if we're spending this kind of money on very little ounces, the least this company can do is make sure that the consumer does not get ripped off by Rancid outdated products it will make your good name look bad so keep it real people put expiration dates and every single one of the products that Aveda makes and sells.
I think expiration dates are a good idea also. If you ever purchase AVEDA outside of an AVEDA salon or experience center then it has probably been diverted and is not the real thing or is old. If you are ever dissatisfied with any product purchase from us simply return it within 30 days and we will exchange it or give you credit or a refund. I hope this helps!