Horrible service. Felt like the staff was over booked with clients. I didnt feel important and the vet didnt even introduce herself to us or our dog. She injected our dog with a shot and didnt even tell us what it was (i knew we were getting a rabies but still tell me)and then we felt pushed out the door before even looking at what we came there for, her foot. Will not be recommending or returning. Overall, we felt like our dog didnt matter.
Ms. Brink, we are sorry that your experience was not exceptional. Lucy was very aggressive and difficult to handle. For the protection of staff, clients and other animal we were trying to hurry Lucy out of the building to a place you could better control her.
Customer since 2011
Southwood clinic is the only place I trust to care for Rowdy.
Our Pet Sarge absolutely loved the Vet Tech, the Vet & the ladies working the front desk! He felt right at home! It was our first time going for his 1 year check up, the wait was non existent in the waiting room(we had an early morning app,) Any & all questions were answered by both the Vet & The Vet Tech. The outside of the property is nice with tree & bushes, any pet owner knows this is important for potty reasons! Highly recommend & glad My Mother In Law refer me to them!
Southwood, Dr Penn and his assistants are always the greatest. Their first concern is our dog, Dottie. They are calm, gentle and have her best interest in mind. Ashley was great in taking her back for examination. Dottie is our baby and we are so thankful for professionals who care.