Before going on vacation, we stopped by to pick up medication that was needed that day. Of course, I had put off getting a refill until the day it was needed. Unfortunately what I needed was on backorder and would not be available for at least another month! The front desk staff went into action to find a solution. With their help, we went on vacation with an alternative medication and lots of explanation of the dosage differences. They could have sent me my way without help... they helped me out without a second thought. Vacation and dog saved!