96.4% would refer friends and family to us

5 stars Verified customer

I was very nervous when I arrived but the doctors quickly put me at ease.

5 stars Customer since 2016

Dr. Spence is the best dentist in town!!!

2 stars Verified customer

The hygienist was great, but they were misleading when it came to the amounts the insurance company would pay. (I guess they didn't realize a quick phone call to the insurance company would reveal their deception). When I finally spoke with the dentist she said every imaginable thing to deflect the responsibility from her office.

Quite possibly, we could have made an arrangement as I realized going to a non-network dentist costs more than going to an in-network dentist. But, her attitude toward accepting responsibility and correcting behavior kept us from doing business.

With all of this said, the hygienist was great, and I don't doubt her abilities. I agreed with her diagnosis and treatment plan (which has been a departure from the other dentists I have seen around here). Quite possibly she is a great dentist who needs to improve her communication skills.

5 stars Customer since 2016

If you need dental work this is an office that treats you with care, kindness and respect for your feelings!!!

5 stars Verified customer

The members of the office staff, dental technicians, and Dr. Williams are always cordial and warm. It is clear that the patient is the number one concern. Comparably, the quality of service is always first - rate.

4 stars Verified customer

All the staff were friendly, thorough and professional

5 stars Customer since 2015

Love the whole office!!! Dr Williams is an ace in delivering novocaine....

Suzanne Spence Williams DDS, PA replied:

Katie, our team always looks forward to your visits!

5 stars Verified customer

Very nice. No problems.

5 stars Customer since 2016

Very professional office and staff.

Suzanne Spence Williams DDS, PA replied:

Arlene, it was great meeting you! Thank you for your kind words! We look forward to your next visit with us!

3 stars Customer since 2016

quick visit. not much conversation.

It is a little disconcerting to see 3 different doctors in 3 visits. It diminishes a sense of continuity.

Suzanne Spence Williams DDS, PA replied:

Peter, thank you for your feedback. Our scheduling team will be more attentive as to not have this happen again. Please, do not hesitate to contact us to discuss how we can serve you better!

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