Thanks for your flexibility and understanding when I just couldn't get used to my change in hair color. We agreed that my hair seemed to be going too blonde (due to the increasing gray and the sun), but when we went a shade darker, it was just too much of a change for me. My family liked it, but I didn't seem like myself with my new color. When I called, you were understanding and worked me in right away. You put highlights in my hair, and it made all the difference in the world about how I saw myself. It looks outstanding!