This was my first visit and it was very busy when I came in which led to some confusion. I had a 4 o'clock apptmnt but wasn't seen until about 4:40 and didn't get out until 6PM. When I came in, there was no one at the front desk and Karen was busy helping a patient try on frames so I wasn't sure what to do, sign in, have a seat, etc. It would have been nice to be able to try on frames while I was waiting to save time but no one offered. There was also a couple who was making a scene trying to get their money back which was a little disconcerting. The exam with the doctor was pleasant with no problems. I felt a little rushed trying to pick out frames because Karen was still busy with another pt. I wasn't told I could go behind the desk to start trying on frames myself. They did ask another girl to pick out a few frames for me to try on since Karen was busy but I could tell it wasn't her forte. The staff was very nice, polite and friendly, however.