I sat unattended for nearly an hour.
This was my first appointment. Poor first impression.
I was charged a expensive consultation fee of $260 and walked out of the clinic with nothing to show but a gross waste of my time.
As a business owner, time is the most valuable commodity I have.
I will offer a poor reference to Thrive at every opportunityi find their lack of follow up insulting.
My water pump on my BMW went out and I called on E&A as they were the closest auto repair to where I broke down. They told that they were booked for the day but if I could get it in there they would try and fit me in.
After letting the engine cool I got it there and they went right to work on it. While I waited they drove me to the local cascade shopping area then after about four (4) hours I received a call and they picked me up. The work was done. Along with replacement of the water pump he also replaced a hose and thermostat housing that was damaged. All for under the quoted price. He showed me all the old parts and explained everything to me.
Thank you we will be back for our next oil change too.