What others had to say

5 stars Customer since 2014

I've been with South Sound Women's Center for a little over 10 years. I love my doctor (Julia Richards) and all the other doctors/nurse practioner are fantastic, too (I've seen them all for one reason or another). Receptionists, lab, nurses are all fun and kind. I've had 6 pregnancies and 3 deliveries ( with one on the way now) and I'm very happy with how I've been treated. I went through two miscarriages and the bedside manner was very compassionate.

5 stars Customer since 2014

I have been seeing Dr. Walker for about three years now. I am in my second pregnancy since I started seeing her. She is AMAZING! Best OB I have ever had, hands down. She is very caring, compassionate, and attentive. She listens to all of your concerns, and helps in any way she can. I started seeing her at the beginning of my last pregnancy because SSWC is the only office nearby that allows VBAC's. I am so glad I did! My last delivery went flawlessly under Dr.Walker's care, and I'm sure this one will as well. I have recommended her before, and will continue to! If you're looking for a new OB, and want an incredible doctor, you've found her!!

I can't speak to the manner of any of the other doctors there, as I have only seen Dr. Walker and Dr. Henegan (Twice, only briefly, not enough to form much of an opinion other than he was nice enough). I have never had an issue with any of the nurses or front desk staff. They are always polite and helpful. They know who I am as soon as I walk in. Their sonographer, Shawn, is excellent. She really knows what she is doing!

1 stars Verified customer

Absolutely terrible experience. I could hear the front desk staff talking about me as I sat in the waiting room, the receptionist was incredibly rude and condescending, Dr Richards gave a very rough examination (I was sore for 3 days), and dismissed my questions. She was in the room for maybe 5 minutes, and that included the pelvic exam. I was prescribed progesterone to stop chronic, excessive, and painful bleeding. My pharmacy called a couple hours later, stating that I would need approval from dr Richards for the dose. The nurse (I think) finally called me back two days later (Friday) just before closing. She said they'd never received the paperwork, I had her check the fax again (as I asked the pharmacy to fax them a THIRD copy earlier that day) sure enough, she found it. But of course the doctors had already left for the day so she had to call the oncall dr because I expressed that I didn't want to hemorage without meds all weekend. She was obviously upset that I was keeping her late on Friday night, but called back 30 minutes later to say that the oncall dr had sent in another pill that I should be able to pick up that night "no problem." I get to my pharmacy and nope--insurance wouldn't cover that one either. It's christmas time & I don't have over $100 to drop on a rx that incompetent and uncaring staff couldn't figure out how to approve for me. And I had the joy of bleeding profusely all weekend.

The following Monday the same nurse called again to ask about my past progesterone use so they could finish up my approval paperwork. When I said I couldn't pick up the other, promised rx she made no apology for my inconvenience. Long, long story short(ER) I was finally able to pick up my rx that Thursday--8 days after my appointment. Guess what? I had already stopped bleeding on my own by then and didn't even need the rx. Talk about service, right? I had an amazing OBGYN in Everett when my son was born. Friendly, attentive staff and a dr who actually spent time with me and listened to my concerns. If you enjoy extremely poor bedside manner, snotty staff, and complete incompetence--look no further! Personally, I will be looking elsewhere.

South Sound Women's Center replied:

The patient's electronic chart has time stamped nursing comments which contradict the timeline she states. Normal time frame for a prescription authorization is up to a week, however, once we received the paperwork it was completed in 2 days. Unfortunately, we have no way of knowing the medication formulary for thousands of insurance plans and try to work with every patient and pharmacy. Our staff and physicians are some of the best and, having worked with them for 10 years, I know their level of professionalism is above what was commented. As Office Manager, I am sorry this patient's perception of her experience with us was less agreeable than a typical encounter at our office, as thousands of our patients would attest to.

5 stars Verified customer

Best hospital ever!

5 stars Verified customer

Great staff. Very little waiting room time.

1 stars Verified customer

I moved to Washington and transferred OB care to Dr. Richards at 22 weeks. Her front desk staff are very unfriendly but worse so is she. She rushed me in and out so quickly and seemed irritated with questions. Finally after a very rough strep B test I decided at 38 weeks to drive over an hour from my hone and find another doctor to deliver the my baby. I did not want to experience her negativity in my delivery room. After that it took months to get my prepayment of over $700 back. Her office manager is terrible and her in office billing staff is a joke.

South Sound Women's Center replied:

At South Sound Women's Center we always strive for the best healthcare experience. Unfortunate circumstances sometimes prevent that so I apologize that this was the case. I am the Office Manager and I work with patients on rare cases of billing issues. We are bound by insurance paperwork that can take longer than we like before refunds can be issued.

5 stars Verified customer

Dr. Richards is so nice and easy to talk to. So happy with the service I received from the office.

4 stars

I have been seeing Dr Henegan and then following him to SSWC since 1993. I have always received attentive and excellent care. Over the years there have been times when staff have been more rushed than others but they have never been rude or inconsiderate. I have sent several people to SSWC and will continue to do so in the future.



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