Absolutely terrible experience. I could hear the front desk staff talking about me as I sat in the waiting room, the receptionist was incredibly rude and condescending, Dr Richards gave a very rough examination (I was sore for 3 days), and dismissed my questions. She was in the room for maybe 5 minutes, and that included the pelvic exam. I was prescribed progesterone to stop chronic, excessive, and painful bleeding. My pharmacy called a couple hours later, stating that I would need approval from dr Richards for the dose. The nurse (I think) finally called me back two days later (Friday) just before closing. She said they'd never received the paperwork, I had her check the fax again (as I asked the pharmacy to fax them a THIRD copy earlier that day) sure enough, she found it. But of course the doctors had already left for the day so she had to call the oncall dr because I expressed that I didn't want to hemorage without meds all weekend. She was obviously upset that I was keeping her late on Friday night, but called back 30 minutes later to say that the oncall dr had sent in another pill that I should be able to pick up that night "no problem." I get to my pharmacy and nope--insurance wouldn't cover that one either. It's christmas time & I don't have over $100 to drop on a rx that incompetent and uncaring staff couldn't figure out how to approve for me. And I had the joy of bleeding profusely all weekend.
The following Monday the same nurse called again to ask about my past progesterone use so they could finish up my approval paperwork. When I said I couldn't pick up the other, promised rx she made no apology for my inconvenience. Long, long story short(ER) I was finally able to pick up my rx that Thursday--8 days after my appointment. Guess what? I had already stopped bleeding on my own by then and didn't even need the rx. Talk about service, right? I had an amazing OBGYN in Everett when my son was born. Friendly, attentive staff and a dr who actually spent time with me and listened to my concerns. If you enjoy extremely poor bedside manner, snotty staff, and complete incompetence--look no further! Personally, I will be looking elsewhere.
The patient's electronic chart has time stamped nursing comments which contradict the timeline she states. Normal time frame for a prescription authorization is up to a week, however, once we received the paperwork it was completed in 2 days. Unfortunately, we have no way of knowing the medication formulary for thousands of insurance plans and try to work with every patient and pharmacy. Our staff and physicians are some of the best and, having worked with them for 10 years, I know their level of professionalism is above what was commented. As Office Manager, I am sorry this patient's perception of her experience with us was less agreeable than a typical encounter at our office, as thousands of our patients would attest to.