The appointment was okay, Kendra was attentive and professional. However, I need a routine colonoscopy and she told me I shouldn't need a referral, "but if you do, just let us know and we'll send one". When trying to make an appointment for the colonoscopy, I was told by the clinic that I would need a referral. My insurance doesn't require it, but every clinic (including UW Medical Center - where my insurance is) does. I called back and was told I'd have to go to a different doctor (paying again to see a physician) just to get a referral. Even my insurance company doesn't understand why you will not give me a referral. I was told by the nurse that she talked to Kendra and Kendra refused. Then she claimed the reason why was because if they found something the Women's Center couldn't treat me for it. So, if the mammogram you gave me a referral for comes up positive, you could treat me for that? Now, I must waste more time and sick leave, as well as money, to go to another doctor to get a referral for a routine colonoscopy. What a waste of time it was coming to your clinic. If I knew you couldn't provide a basic referral, I wouldn't have bothered, but gone directly to a Primary Care Physician.