Finding Simon's has been a nothing short of a blessing. I am a new car owner, a slight alarmist, and too busy to deal with runaround/being ripped off. When it first became cold in Cleveland, my tire pressure lights came on. I figured it wasn't too serious but was recommended by a co-worker to swing by Simon's since I don't have the tools to check the pressure. Simon himself checked all of my tires and added air. We made small talk and I felt very welcomed.
Flash forward one month during a horrible rain storm. I completely lose power steering on my car and am panicked. Simon comes to the rescue. Basically, my serpentine belt broke but on closer inspection the Idler Pulley also needed to be replaced. Jack called me to give me updates along the process. They made it easy for me to understand and included explanations on what each part controlled. I learned more about my car and how to take better care of it and how to better pay attention for signs of trouble. I never felt ripped off or spoken down to. Additionally, when I price compared (after the fact) - Simon's was the best. Further, I mentioned earlier that I am a new car owner, I inherited the family car so my dad insisted on speaking with someone at the shop. Jack took the time to take a call from my father, reassure him, and made a positive impression on a man who is usually not impressed.
A few weeks ago, Simon's automatically sent me an e-mail reminding me I needed an oil change, even though I have never used them for that. I was super appreciative of the reminder. I set my appointment for Saturday at 10am-1pm on and when they realized I was going to wait for my car, the turn around was less than 45 minutes. I cannot say enough how much I appreciate people maximizing my time. Additionally, they gave me advice on what needs to be checked in the car the next time I get an oil check.
Again, I cannot sing enough praises about Simon's. People are surprised when I share my experiences and I'm lucky I found them!