98.3% would refer friends and family to us

5 stars Customer since 2010

It's always comforting to know that Simon, Steve and Jack are there when you need them

5 stars Customer since 2013

great and fast service very professional

5 stars Customer since 2011

I was introduce to Simon's close to five years ago. Since that time, Simon's has done all the repair work on my family vehicles that include an Escalade, Lexus and Porsche.

I live in Chagrin Falls, but still bring all of vehicles to Simon's because the are reliable,conscientious, and very cost effective when compared to the dealerships I frequented before.

SIMON'S AUTO SERVICE replied:

Thanks Jim, you are always welcome!

5 stars Customer since 2013

Everything about my experience from phone consultation to scheduling to explanation of work and costs to resulting service is always excellent.

5 stars Customer since 2013

Tells it like it is, flexible when needed - excellent!

5 stars Customer since 2012

Thanks again for everything

5 stars Customer since 2015

Associates were courteous and explained everything in detail! Loved the service and I will definitely return for any future automotive services that I may need

5 stars Customer since 2015

After getting ripped off elsewhere, the service manager here made certain I had proof that I got what I was paying for, and that the issues were identified correctly before giving an estimate.I received a computer print out showing what my alignment was before and after the corrections, which I have never received before when I have paid for an alignment. This included an explanation of why the car was not able to be perfectly aligned, and advisement on potential future issues and how to get the most out of my 200k 11 year old car. I think they are much better than anywhere else I've gone to, and wish I'd gone there first. I would have saved money, time, and aggravation.

1 stars Verified customer

Given a quote of $2000 and complete engine overhaul. Took it to another mechanic for second opinion and they diagnosed two issues totaling $900. It seemed like the mechanic who inspected the vehicle did not do his due diligence to diagnose the root of the problem.

SIMON'S AUTO SERVICE replied:

I'm not sure who this is. Please call me so we can discuss.

5 stars Customer since 2011

In and out on time!

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