Misguided. Came in August for an exam to see what was needed. Was told that all my filings would be replaced for what it was calculated to, almost $1500 out of pocket. Great, let's get it all done. I thought.
The front desk could use some professionalism training on customer service and communication (presumably how to speak to customers). Jasmine seemed to be the only one with professionalism. When you misheard or didn't hear what the customer said, you don't say "What?!" you say "Could you repeat that?! and when you need the customer to repeat their name, you don't say "Who?!" you say "Could you repeat that?!" Threw me off guard and almost made me say "Excuse me?!" with an attitude.
Saw Dr. T. Spent way too long waiting in the MIDDLE of my procedure just so the dentist can see his other patients, while my face was numb. Heasked if I wanted to come back to finish because he had already spent 3 hours on one side of my mouth.
After he was done with my full mouth, 4+ hrs later, he undermined my feelings and my bites and accused me of "biting differently each time" they did the biting test so it that's why I'm having a high bite. After each biting test, he would give a big sigh after I tell him the bite was still high. Finally, he said "You're fine. Your bite is fine. It will feel comfortable after a couple days." Are you eff-ing kidding me?!?! I was there for 4+ hours, my whole face was numb, can't talk properly, and you want me to come back and go through this BS again?! The numbness didn't go away until 7/8 hours later!!!!!!
Got home, checked my mouth, Not all my fillings were replaced. Hmm. Maybe next visit?
After a couple days, the bite was still high!!
Returned for a cleaning a week later, new dentist shook her head when she saw that my bite WAS high and they didn't "complete" all the filling replacement but wait, I'd have to pay for them again because what I paid wasn't for all of them? New dentist even made a comment "Why didn't he just finished all of them?"
Still frustrated and felt completely ripped off.