This was my third visIt - first for color and highlights, second for root touchup. Not so happy with second visit results, but extremely happy with first. Third visit and I specifically said at least twice when I arrived that I wanted my hair to look the same as it did at my first visit. Came away not really happy. Highlights are a different color, no blonde anywhere like the first time and a reddish tone which I didn't have before and my husband doesn't like. Then I got called Mss Regina when I left..that's not my name!