Even though Becca is a young stylist, she did a great job on my hair. She does not hesitate to ask the senior stylists for advice on new/difficult processes, which only demonstrates her willingness to learn more about her trade. She is patient and listened carefully to what I wanted the end result to be. I previously had a Brazilian and wanted a less severe process. After consulting with Becca and another stylist, they assured me that the Keratin would give me the same results and look, but be less damaging to my hair. We'll see how it turns out. It took a lot for me to switch hair stylists, but I don't regret it. My previous salon was like a family day care and hangout - not very professional. I feel pampered when I come to the Salon at Surrey....and that's the way it should be.