I just moved to the area and had already had an ill experience at another salon so I was skeptical to go in the first place. I called around 11am and they were able to get me in the same day. My stylist was Rhonda and she did a fabulous job. She was very sweet and talkative but concentrated on her work. When she was done with my consultation she had her manager double check all of her formulas which really made me feel good knowing that two experts agreed on the same way to make my hair look and feel it's best. Thanks ladies, I'll definitely be back!