I have been to Rumors 3 times in the last year and I am sad to say I will not be returning again after 2 out of my 3 experiences have been awful. The first experience my daughter and I had a mani/pedi done for a special event and that was wonderful. The second visit I had a waxing and the aesthetician used foul language and did a very incomplete job. The third visit my daughter and I came for another mani/pedi before a special event. The appointment was booked incorrectly, so instead of being together, we were booked back to back. Our appointment was at 830am, the nail technician was not told to come in until 9am (we had to leave at 10am). The Director was rude, did not apologize, nor did she suggest an alternative or compensation, instead demanding "What do you want to do?" She was also condescending with the technician who stepped in, who was nice enough to cover. The staff there is wonderful and kind, too bad they work in a place that is so disorganized. I will not be returning or suggesting anyone come to Rumors. I will go to Kimberly's instead.