Rubs Wilmot
Spa
1531 N Wilmot Rd
Tucson,
AZ
85712
Mon - Fri: 9:00AM - 8:00PM
Sat: 9:00AM - 7:00PM
Sun: 10:00AM - 5:00PM
About
We are passionate about providing a quality, results oriented massage experience. It is our intent to have every visit meet or exceed your expectations! All services are based upon professional scheduling.
Services
- Body Waxing
- Brazilian Bikini Waxing
- Facials
- Massage
Languages
- English
Payments
- American Express
- Cash
- Mastercard
- Visa
Staff
Shelene Taylor
Jackie VanOrt
Front Desk
1 stars Kirk B Featured review
I was under the assumption that I was getting the special that is advertized on the sign out front, $45.00 for 1 hour, I guess it was my fault for not clarifying this when I checked but then again I think that the receptionist should have asked also. I ended up paying 65.00 which is the signature massage for non-members ( the sign out front is a little misleading saying no " contracts" but you have to be a member to get that price, not that a membership is a contract but still makes it sound like you can get 1 hour for$45.00 ) for each of us, that was $40.00 more than I had intended to spend. Massages are a luxury for us and we don't go as often as we would like and in this economy $40.00 is a lot of money to us, we won't be back to rubs for a long time, if ever, we will look for a more "upfront" place..........I would also like to add that my massage was only 47 minutes, when I pay ( especially at $65.00) for one hour I expect to get one hour from the first touch, not the time I walk into the place, very very disappointed customers.
Rubs Wilmot replied:
Kirk, sorry for the delay in our response. We apologize for any misinterpretations there were about the service you received. Even though your history confirms that you have received Classic and Signature services with Rubs, we didn?t know that further explanation was needed. If there were any questions regarding specific specials or prices for your appointment we would have been happy to explain those to you.
Likewise, with the services you have received prior we concluded that you were also familiar with our spa hour template where time is deducted for consultation, undressing, and dressing. Again, we apologize for the misunderstanding.
Going forward, we will emphasize the different levels of services and prices in order to avoid this type of confusion. Thank you for this feedback as it provides us the opportunity to make changes, improvements, and grow.
If there is more that we can do to assist you, please do not hesitate to call us at 520.885.2224
1 stars Elisa H Customer since 2006
Ive been coming to rubs for over 6yrs and this was the second time I had a bad experience with a therapist who smelled like smoke. Especially when I was facing up it was like I was inhaling smoke from her breathing I wanted to get out so bad but felt embarresed and didnt want to make her feel bad for someone who hates cigarette smoke this was by far my worst experience I was tense the entire time and ended up with a headache.
5 stars Mary A Customer since 2011
Autumn has just the right amount of touch and was empathetic to my stiffness. I certainly was much better after the massage. I enjoy having her do my massages and will be back for more.
5 stars Julie S Customer since 2010
Lizzy is the best masseuse! I wish I could afford to come every week.
5 stars Edna E Customer since 2009
Both our therapist did an exallent job. We have no complaints.
5 stars Kendrick W Customer since 2013
Excellent massage. Helped with back and shoulder pain.
4 stars Jason K Customer since 2008
Great experience! Therapist very knowledgeable and polite. I have had $100-$200 one hour massages from other places and they weren't as good as this one. So especially great for the price.
5 stars Celeste N Customer since 2011
everything was great! I LOVE it there. staff is very nice and friendly. only thing that i would suggest is to put seat covers for toilet in the restroom :) thanks!
5 stars Kendra W Customer since 2007
I'm so glad Lizzie is back! She always gets my knots out
2 stars Anonymous Verified customer
After being a member for over two years, I am quite dissapointed in the customer service at Rubs on Wilmot. Do not mistake this for poor massage therapists. I have received a number of wonderful massages from Ravee, Veronica, and Lizzie. My issues are with the number of changes implemented by management. The headaches in trying to book appointments with the new receptionists are enough to drive anyone away. Increased prices for services wouldn't be so irritating if they had not happened around the same time that both receptionists (friendly and compitent) left as well as a number of their veteran therapists. Changes are happening and my perception is they are not all positive. I will make a few more attempts to book appointments at this location, though if I spend another ten minutes on the phone with a receptionist trying to book appointments for 30 minutes with random therapists when I make a request for a preferred therpist at an 1 hr or more interval, I may not have the patience to continue trying. Rubs on WIlmot get it together, we spend too much money there for such poor customer service!
5 stars Lloyd G Customer since 2005
Excellent. Therapist (Tracy) was excellent!
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