92.6% would refer friends and family to us

5 stars Verified customer

My experience at Sense Spa was fantastic. My massage therapist Aimee did an amazing job and I left incredibly relaxed and renewed. She guided me to stay and enjoy the rest of the facilities. She also told me to continue to drink water, which helped with the soreness. I felt relaxed for days after the session. I would highly recommend Aimee and Sense Spa to my friends.

4 stars Verified customer

I love sense spa - great massages, facials, environment BUT I would not recommend the manicure/pedicure. It is very expensive and the massage of it was shorter than my local place I normally go to and it chipped on my hands in two days and the toe polish was very thick. So, sense spa is great for other treatments but not mani pedi for the price

2 stars Verified customer

I was booked for 90 minute massage and my massage ended at 60minutes.

Therapist had me up and dressing before she knocked on the door and said

'oh I made a mistake you are booked for 90 minutes and not 60 minutes'.

Sense Spa & Alex Chases Salon replied:

My sincere apologies for this error and I trust the Manager on Duty assisted you and your billing was adjusted. Please feel free to reach out to me directly at your convenience. Laura Krohn, Spa Director @ laura.krohn@rosewoodhotels.com

5 stars Verified customer

3 of us had 90 minute massages and all had great services. Stayed the afternoon and had lunch. Steam room was not available, unfortunately, but...not a big deal. The only disappointment was not being able to use the fitness room for a quick workout. I've never been to a Spa where facilities were not all inclusive.

Delightful staff!

5 stars Verified customer

Romana is amazing with her massages...the best in the Bay Area!

5 stars Verified customer

Yolanda is just great, I love having her do my pedicures.

3 stars Verified customer

Alex chases salon is wonderful, the front desk of the spa is terrible. Their staff changes constantly and is not well trained.

Sense Spa & Alex Chases Salon replied:

Please feel free to reach out to me directly. I would appreciate the opportunity to learn more about your challenges. Laura Krohn, Spa Director laura.krohn@rosewoodhotels.com

5 stars Verified customer

It was very relaxing!

5 stars Verified customer

Excellent service as always! Very relaxing and just what I needed.

I enjoyed the organic facial. Lynsey has magic fingers. Yolanda did a wonderful job with the shellac mani.

5 stars Verified customer

wonderful atmosphere, bery professional feels like a vacation

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