92.2% would refer friends and family to us

5 stars Verified customer

Had an absolutely lovely time with my best friend at the spa. Thank you to the amazing team - especially our massage therapists!

2 stars Verified customer

The facility is fine and standard for a spa but nothing extraordinary. I liked that they had almonds and dark chocolate to eat while you lounge, but that's probably it.

I showered first, but when I walked into the shower stalls, I noticed that one's shampoo was empty and the next one had the conditioner bottle empty. I had the Forest Sanctuary treatment. The lady who gave me the treatment did not give me enough time to disrobe and get on the table and tried to walk in on me. Then when part of the treatment (application of the oatmeal) was finished, I was supposed to get in the shower to rinse off. She tried to walk in on me before I even got off the table. Then after the shower, she did not give me enough time to get back on the table and tried to walk in on me while I was fully nude! This happened enough times for me to feel very rushed, and you don't go to a spa to feel rushed. It was definitely not relaxing. Then she proceeded with the massage portion of the treatment, which seemed hurried and not thorough. At the end, she squirted an exorbitant amount of massage oil on my upper chest/shoulders and I assumed she was going to massage my shoulders. But she peeled off the warm towels covering my feet and handed me the robe. I do not know why she would pour massage oil all over my neck and shoulder area if they were not going to be massaged.

I went back to the women's area to get all the massage oil off. I should have checked the soap and shampoos before starting the shower, but after lathering my hair with shampoo, saw that there was no body wash. I peeked outside the shower, but not a soul was seen for assistance.

When I was checking out, "Monica" was at the front desk, and she asked how my services were. I said "not good." And she said "oh no" but it was not very empathic. And she neglected to ask why or how the situation could be rectified. This spa obviously does not care to improve upon their services and meet the standard for acceptable customer service. At their prices, they should have at the very least investigate what went wrong and attempt to correct the matter. I will not be returning, nor would I recommend this spa.

5 stars Verified customer

Wonderful first time experience. Services were fantastic and the amenities were lovely. I will definitely be back!

5 stars Verified customer

This recent experience was excellent, thank you.

+EPS

5 stars Verified customer

Very relaxing, well maintained, great staff, enjoyable experience.

5 stars Verified customer

What a fabulous facial! Joy was extremely friendly, professional and skilled, and best of all, she didn't spend half the time trying to "push products." I was so relaxed, I slept through most of the treatment, and awoke to flawless, glowing skin. And as always, the Sense Spa facility and staff were top-notch.

5 stars Verified customer

first time here and loved it. massages was perfect and i enjoyed the lounge area with tea after my massage. definitely going back!

4 stars Verified customer

Requested a deep tissue massage, arrived, told was scheduled for prenatal

Never told to come early for sauna etc before massage

Gift card numbers I read over phone seem not to work so I have spent much time on phone trying to figure this out

Massage and facilities great

5 stars Verified customer

Lovely environment, caring staff and a pleasant stay. Thank you

5 stars Verified customer

I had an excellent massage on Saturday the 13th at the Sense Spa. From the grounds of the resort to the lovely greeting at reception, I knew it would be special. Got a nice robe and tour. Nice dark chocolate, almonds, dried cranberries and water or tea available while waiting. Pretty treatment rooms. Heated and repositionable massage tables. Loved the warm oil used. My technician was great. I told her where my injuries were and they responded to her touch. My daughter also had a massage and used the steam room and the sauna. The toiletries provided are outstanding and available in the gift store part of the spa. I bought myself a similar Tara neck wrap that was used during my session. Followed by a dinner at the Madera restaurant, equally outstanding. Fantastic service.

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