91.2% would refer friends and family to us

5 stars Verified customer

I recently got my haircut at Alex Chases Salon at Rosewood Hotel and my first experience wasn't the most pleasant. Thankfully, Alex Chases, Sense Spa and the Rosewood Team all handled the situation with the most highest caliber customer service I've experienced. I would give more stars if I could. Again, thank you to everyone for fixing everything and treating me so graciously. I really appreciate it. I will recommend Alex Chases Salon to anyone I know that needs a hair stylist in the Bay Area. The salon itself is gorgeous with minimalist interiors and beautiful foliage (orchids). The place smells wonderful and it's attached to the Sense Spa which is just as gorgeous. It's definitely a place you can come and enjoy your whole day at.

Thank you!

1 stars Verified customer

My review from Yelp: I'm giving one star for your hair stylist Luca. He absolutely butchered my hair. I'm livid right now. First of all, he has no business cutting curly hair, clearly. He treated my hair as if it was naturally straight. I just washed it and blew dry my "bangs" and the left side of my "bangs" are down to my chin and the right side are are in the middle of my cheek!!!! I say "bangs" because no one if their right mind should ever give someone with naturally curly hair bangs. I was very clear about how I part my hair in the middle because my hair is so thick and now I have uneven nubs that are supposed to be bangs I guess. They won't even lay naturally facing away from my face which is how they were when I came into the salon on Saturday. My hair looks like an uneven mushroom or christmas tree. It is horrible. I'm scared to even diffuse it because he took so much off. I said no length at all and I thought he was just taking some length along the perimeter to even it out. He took INCHES. I can't believe I paid $145 for the worst haircut of my life. Not only that, I left the chair feeling pretty ugly. He styled it horribly. He round brushed the entire head and I had huge big curls from the 80's prom. Who wears their hair like that or even styles it like that? Again, I HAVE NATURALLY CURLY HAIR. We don't round brush our hair. Firstly, it takes over an hour just to blow dry. That's why I diffuse it. Secondly, using a round brush just intensifies the wavy hair in a 90's style that I didn't even wear in the 90's. I wanted my hair to look similar to what I came in with. NATURAL waves with the area around the face more blended and facing AWAY from my face. This will takes months to fix. I'm never going back to Luca.

After writing this review, I send the salon (resort) multiple emails with photos and a video. Obviously, there's no way to fix this with shears, but hopefully I get a refund for this unfortunate experience.

1 stars Verified customer

I'm giving one star for your hair stylist Luca. He absolutely butchered my hair. I'm livid right now. First of all, he has no business cutting curly hair clearly. He treated my hair as if it was naturally straight. I just washed it and blew dry my bangs and the left side of my bangs are down to my chin and the right side are are in the middle of my cheek!!!! My hair looks like an uneven mushroom. I'm scared to even diffuse it because he took so much off. I said no length at all and I thought he was just taking some length along the perimeter to even it out. He took INCHES. I can't believe I paid $145 for the worst haircut of my life. Not only that, I left the chair feeling so ugly. He styled it horribly. He round brushed the entire head and I had huge big curls from the 80's prom. Who wears their hair like that or even styles it like that? I wanted my hair to look similar to what I came in with. NATURAL waves with the face area/bangs more blended. I have to part my hair down the middle so I can't have traditional bangs. Well, now my bangs are uneven by inches. This will takes months to fix. I'm never going back to Luca.

1 stars Verified customer

Poor service. Left me sitting in change room with no direction on where to go or what to do. Never even had the massage and no one called me in follow up to discuss or resolve the situation. Poorly handled. Will never return. Very disappointed.

5 stars Verified customer

Rommell is very skilled

4 stars Verified customer

My girlfriends and I come to Sense every year and always have a good experience. The facility is lovely. My facial was great. Appreciated the extractions! We did miss the snacks in the lounge, however. What happened to those?

5 stars Verified customer

Excellent service and environment!

4 stars Verified customer

Please repair wooden slats in women's sauna and add the water and ladle back.

5 stars Verified customer

The whole experience was perfect as can be. The spa is beautiful and the technicians are professional. That was the best experience I've had.

5 stars Verified customer

Very relaxing

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