I was booked for 90 minute massage and my massage ended at 60minutes.
Therapist had me up and dressing before she knocked on the door and said
'oh I made a mistake you are booked for 90 minutes and not 60 minutes'.
My sincere apologies for this error and I trust the Manager on Duty assisted you and your billing was adjusted. Please feel free to reach out to me directly at your convenience. Laura Krohn, Spa Director @ firstname.lastname@example.org