On Saturday evening, I was so looking forward to my 90 minute hot stone massage that I treated myself to for my birthday, but I was unfortunately disappointed.
I have been to Sense Spa many times and always had a good experience, but this time, it was not worth the $200.
My therapist was lovely and kind, but did not seem confident with her touch. So I couldn't tell if she was really confident with this kind of massage or her tentative nature was just her way. But overall, it was probably 3 out 5 stars.
What the real issue was the distracting, loud talking going on what seemed like right next door to my massage. It sounded like a staff break room. Talking, laughing, things being moved around, bumping for what seemed like, the ENTIRE massage. I can completely dismiss the occasional words being exchanged every once in a while if there was a treatment going on in the adjacent room. But whatever was happening, there was absolutely no regard for the fact that there was a massage going on nearby. I tried really hard to not focus on it, but it really did ruin the experience.
I did mention it at checkout when I was asked how things went. I was asked if I wanted to speak with the manager, but I really didn't want to complain at the front desk, so I asked for the manager's card instead, so I could email them directly. I was given the assistant manager's card, and I have not yet emailed that person but when this email came to me asking for my feedback, I decided I would do so.
I really hope this issue gets addressed so future clients do not have a similar experience.
I am in the business of high end customer service, and in my business, we take feedback very seriously. I truly hope that whoever reads this, will also take it seriously. As a consumer, I have a lot of choices as to where I do business. I work hard, and when I indulge, its nice to feel that the indulgence was worth it.
Thanks for giving me the opportunity to provide this feedback.