My review from Yelp: I'm giving one star for your hair stylist Luca. He absolutely butchered my hair. I'm livid right now. First of all, he has no business cutting curly hair, clearly. He treated my hair as if it was naturally straight. I just washed it and blew dry my "bangs" and the left side of my "bangs" are down to my chin and the right side are are in the middle of my cheek!!!! I say "bangs" because no one if their right mind should ever give someone with naturally curly hair bangs. I was very clear about how I part my hair in the middle because my hair is so thick and now I have uneven nubs that are supposed to be bangs I guess. They won't even lay naturally facing away from my face which is how they were when I came into the salon on Saturday. My hair looks like an uneven mushroom or christmas tree. It is horrible. I'm scared to even diffuse it because he took so much off. I said no length at all and I thought he was just taking some length along the perimeter to even it out. He took INCHES. I can't believe I paid $145 for the worst haircut of my life. Not only that, I left the chair feeling pretty ugly. He styled it horribly. He round brushed the entire head and I had huge big curls from the 80's prom. Who wears their hair like that or even styles it like that? Again, I HAVE NATURALLY CURLY HAIR. We don't round brush our hair. Firstly, it takes over an hour just to blow dry. That's why I diffuse it. Secondly, using a round brush just intensifies the wavy hair in a 90's style that I didn't even wear in the 90's. I wanted my hair to look similar to what I came in with. NATURAL waves with the area around the face more blended and facing AWAY from my face. This will takes months to fix. I'm never going back to Luca.
After writing this review, I send the salon (resort) multiple emails with photos and a video. Obviously, there's no way to fix this with shears, but hopefully I get a refund for this unfortunate experience.