92.5% would refer friends and family to us

4 stars Verified customer

I added 15 minutes to a massage at the front desk, they forgot or the front desk did not communicate with the massage person. That was disappointing.

It would have been nice to use the fitness center and sit by the pool but you need to stay there or pay 250 minimum, There was not one person in either of those areas when we looked. I guess we didn't spend enough. They should consider m-th to use fitness/pool with any spa service at least.

5 stars Verified customer

Great facilities, wonderful therapists. Will be back!

5 stars Verified customer

Best massage ever.

5 stars Verified customer

Excellent quality massage....beautiful ambience. Love it

5 stars Verified customer

Fabulous

5 stars Verified customer

Ruthie is awesome. Great spirit.

5 stars Verified customer

One of the best massages I've had. Very professional and friendly staff. Clean facilities with all the personal amenities to shower/style your hair - so you don't have to lug it all with you.

Would highly recommend.

3 stars Verified customer

I like the spa and use it for a massage whenever I stay at The Rosewood.

I usually get Maria, and scheduled her weeks in advance of my visit. She called in sick the day of my appointment and I ended up with Rxxx. (I'll leave her anonymous, just in case this gets published verbatim. (No desire to embarrass, simply to let management know the need to train staff better.). She was good, but by no means great. With attitude problems which exacerbated the situation. When I suggested a way to get at a particular muscle area which was hurting me, she told me that it was "tough on her thumbs" and, with an indignant air, that she has been doing massage for 10 years. She did something which was not at all effective and then announced "that seems to have done it" when in fact it did not. At all.

The experience threw off the karmic relaxation I look for in a massage session. I am experienced in getting bodywork, and my suggestions -- especially when minimal and focused, as this time -- ought generally simply be followed.

As a guy who often tips more like 30% than 15-20%, I know how to express appreciation for good service. This time it fell short of the mark.

That I have had better experiences there leads me to give you an 8 below. Otherwise it would be lower by a bit. Yet can't go above 3 stars after this most recent visit.

5 stars Verified customer

Danielle was awesome! My massage was so excellent! I am an athlete so I needed a really concentrated deep tissue spot type massage; she delivered. Plus she is an awesome person!

5 stars Verified customer

Frank was very professional and skilled with excellent stretching and massaging techniques.