I found the doctor, nurse, and other personnel involved in my dental treatment to be professional and encouraging.
The office/accounting/insurance/payment part of this practice needs some work.
I received an estimate of total work which would require four or five different appointments to complete.
I was told on at least two occasions that my insurer had supplied Rose Dental with software which told the office exactly what would be covered, and I was told what my portion of the procedures would cost.
When I asked if I needed to call my insurer, I was told that my insurer's coverage could be clearly seen by using their software, and that I could rely on that to determine coverage.
Based on this information, I opted to get everything done.
Midway, I was told that X-rays would not be covered, so I paid extra for that.
Finally, three weeks after my treatment, I receive another bill for $683 which the insurer denied.
If I had known that I would be paying an extra nearly $1000 dollars, I would have made some different choices about which items
needed immediate attention, and which ones could have waited a few months.
I personally feel that this problem could have been prevented simply by the office telling me that yes, I should call my insurer and double check, instead of assuring me that the software, and the portion that I would be paying, was reliable.
I am disappointed in what I see as a gross error on the part of Rose Dental's business office.
If I were to remain in Austin, despite my satisfaction with the dentist and his staff, I would not return to Rose Dental because of this insufficiency.