97.1% would refer friends and family to us

5 stars Customer since 2015

the best.

5 stars Verified customer

Outstanding knowledge, customer service, and kindness and patience from all of the staff I interacted with from the moment I called for my first appointment. I found that kind of service continued throughout my treatment. Am really glad to have find this dentist and this clinic.

Rose Dental Group - Angus replied:

We love reading about how well our team here works to give the best service possible, thank you.

5 stars Customer since 2004

As always ... Excellent service! Friendly and professional!

Rose Dental Group - Angus replied:

Thank you for the 5 star review! You put smiles on our faces.

3 stars Customer since 2016

I found the doctor, nurse, and other personnel involved in my dental treatment to be professional and encouraging.

The office/accounting/insurance/payment part of this practice needs some work.

I received an estimate of total work which would require four or five different appointments to complete.

I was told on at least two occasions that my insurer had supplied Rose Dental with software which told the office exactly what would be covered, and I was told what my portion of the procedures would cost.

When I asked if I needed to call my insurer, I was told that my insurer's coverage could be clearly seen by using their software, and that I could rely on that to determine coverage.

Based on this information, I opted to get everything done.

Midway, I was told that X-rays would not be covered, so I paid extra for that.

Finally, three weeks after my treatment, I receive another bill for $683 which the insurer denied.

If I had known that I would be paying an extra nearly $1000 dollars, I would have made some different choices about which items

needed immediate attention, and which ones could have waited a few months.

I personally feel that this problem could have been prevented simply by the office telling me that yes, I should call my insurer and double check, instead of assuring me that the software, and the portion that I would be paying, was reliable.

I am disappointed in what I see as a gross error on the part of Rose Dental's business office.

If I were to remain in Austin, despite my satisfaction with the dentist and his staff, I would not return to Rose Dental because of this insufficiency.

Rose Dental Group - Angus replied:

Thank you for posting a review with your feedback we have a better way to measure the level of service our office provides. It saddens me to hear you had an unsatisfactory experience in our office today; Unfortunately when working with insurance companies they will never guaranty benefits it is always an estimate, just like the disclosure on our treatment plan says. I assure you this is not a common practice at Rose Dental Group. Please contact Courtney Beyers at 512-795-9643. We would like to discuss this further with you. We care about your experience and satisfaction with us.

5 stars Verified customer

Nice and friendly people.

5 stars Verified customer

Praviz was very professional, made me feel comfortable, and not once did he make me feel insecure about my consultation. Dr. Potter was very straight forward and informative!

Rose Dental Group - Angus replied:

It is a pleasure to read about your experience. Thank you for sharing.

5 stars Customer since 2014

Parviz is very professional, kind and gentle, and makes you want to come back to the dentist. And that's a good thing. Makes me more aware of my teeth and how to do better. All staff greated me when I entered the building!

Rose Dental Group - Angus replied:

Thank you for your feedback, with your review we have a better way to measure the level of service our office provides.

5 stars Verified customer

My cleaning appointment was most satisfactory; the technician who cleaned my teeth was very polite, efficient, and gentle.

5 stars Customer since 2016

Everyone at Rose dental was great. Patient and respectful. I appreciated Dr. Briggs calling the next day to see how I was doing.

Rose Dental Group - Angus replied:

Customer service is very important to us.  Thank you for your response.

5 stars Customer since 2009

Staff professional, friendly and courteous. Dr. Shelton a great dentist and outdoorsman.