100.0% would refer friends and family to us

1 stars

I took my Infiniti to have some damaged repaired to the passenger side of the car (body, but mainly paint, and the assembly for the window)

1.It took about 3 weeks to complete the repairs

2.Shop called saying the car was finished there was a list of issues with the work (not being close to OME)

-the paint had small bubbles under new paint

-parts not repainted which was put in the estimate and cost of repair

-interior wood trim/weather trim not applied correctly

-the windows not program correctly right side of car passenger front and back

-paint finish spray over on other parts of car leaving milky wax appearance

3. The owner became offended when I listed what was not correct and became very upset and aggressive and told me to leave the shop. Later he stated he would fix the issues.

Resolution of issues

1.Two days to fix what was listed kinda of.

2.The things that were fixed correctly

-the weather trim in window

-the one touch up and down on the window

-interior wood trim was correctly applied

3.The things that were covered up

-the imperfections in the paint bubbles/dirt under the paint was wet sanded and removed but now there are huge swirl marks all over the right side of the car! Didn't look that bad at first because the weather was overcast. In direct sunlight it is horrific! Also over spray still visible on the car.

4.The owner never apologized for his behavior!

5 stars Customer since 2012

The work was excellent, on-time and affordable. I would strongly recommend Roadrunner Body & Paint for quality body repair.

5 stars Customer since 2012

I took our Honda Accord here to have them fix what a different body shop did a poor job of trying to repair. Grady was very pleasant to work with and he went above and beyond in helping us. We got our car back quicker than expected and it was perfect! They also fixed a couple things the previous shop missed altogether. They even washed it and the interior was clean as well! Very professional and courteous, they take pride in their work. Much appreciated!

RoadRunner Body and Paint/RoadRunner Mechanical Repair replied:

Thank you Joshua. We are always striving to do our best and thankful for our talented guys.

4 stars Customer since 2011

Estimate given quickly and accurately - parts ordered and installed in a timely manner - front office (especially Grady) very friendly and helpful.

5 stars Customer since 2008

I have used RoadRunner 5 times in the past 5 years for various body work on my car and am extremely pleased with their service!

5 stars Customer since 2011

I have been to Road Runner three times. And yes I am a bad driver. Grady and his team are awesome. I always am greeted with a smile and always know they are going to treat me fair. I would without hesitance say go there and hopefully I wont have to go back anytime soon.

They are awesome.

RoadRunner Body and Paint/RoadRunner Mechanical Repair replied:

Thank you, Amy. Grady and all of us appreciate your Review.