I've been going to Rituals since it opened, the staff is friendly, helpful and professional. They know what they are doing, & I always have great experiences with them. Too bad the same can't be said for some of the clientele. While waiting for my appointment, a middle-aged white man felt the need to approach me and speak Chinese to me. I told him I do not speak Chinese, and I am not Chinese. Out of respect for the Ritual's staff, I refrained from telling him that we are not all the same, that some of us were born in the US and speak English, and that he needed to get his racist ignorance out of my face.