I come to Rituals because of how wonderful Nikolette Rivers is as a stylist and person. I love her. She is wonderful and talented. I had worked with Ann in the past in selecting a few Jane Iredale products. She was so very kind, patient, and answered any question I had according to how I described her.
My last visit, when working with another of your make-up personnel, did not go as well. I asked a question about the eyebrow product, and she exchanged a look with her co-worker like 'have you ever heard such a ridiculous question'. It made me feel very uncomfortable and embarrassed. I would not want to work with her again. I spend a lot of money at your salon. No one should be made to feel like this. One of my previous compliments to you about Rituals was the down to earth personalities of your personnel. Not so in this case. I left feeling very upset. I would recommend Nikolette to everyone! But not for help with your make-up line unless they could see Ann. That's why I'm going from a 10 to an 8 on the recommendation scale below.
Linda, We are sorry that your most recent visit that wasn't up to what our standards are expected to be. That is never something that we want you to feel when leaving our facility. Be assured that this situation was surely not intended to come across in a negative manor. We appreciate all that you do for us here at Rituals and we hope that we can continue to express our feelings of compassion towards you as a valued client.