I have been coming to your spa as a regular and receiving deep tissue massages from Young for a few months. When I arrived last Friday, there was a young man working at the desk, very close cut hair, who was not very welcoming and did not seem to understand what was going on. During this time, Young was running upstairs and down because all of the rooms were occupied. The young man's attitude at the desk was one of not seeming to care. I arrived 5 minutes before my appointmnet and 20 minutes later a small room was made available. During this time of uncertainty the manager returned to the spa to learn of the situation. I have always encountered professionalism from the staff at Qi Spa. However, that was not the case on Friday, Jan. 27. Frankly, I did not enjoy my massage that much. The manager did deduct $20 from my bill due to the wait. However, the only ones who seemed bothered by the whole situation were Young and myself.