Penfield Service Center
Automotive
691 Post Road
Fairfield,
CT
06824
(203) 256-9201
Mon - Fri: 7:00AM - 5:00PM
Sat: 7:00AM - 12:00PM
Sun: Closed
About
At Penfield Service Center we believe in giving you the best value for your money from anything as a simple oil change to major repairs. We are a family owned and operated business located in Fairfield, CT. We're known as a reputable auto repair center through our quality work and honesty. Here at Penfield Service Center, we are always honest about what repairs your vehicle may need, including when not to do the work.
Our goal is to be the best in quality, service excellence, and honesty. We are eager to explain the repairs in full and give a written estimate before the work is done. We always answer any of the questions you have regarding your repair. No unauthorized service or repairs will be made on your car without your knowledge so there will be no 'surprises' on your invoice after the work is complete.
Services
- AC Recharge
- Alignment
- Alternators and Starters
- Batteries
- Brake Repair
- Brake System Repair
- Brakes and Mufflers only
- CV & Drive Axle
- Computer Diagnostic and Repair
- Cooling System Diagnostic and Repair
- Cooling System Flush
- Diesel
- Diesel Specialist
- Domestic Repair
- Drivetrain Service and Repair
- Electric Repair
- Electrical Repair
- Electrical System Diagnosis and Repair
- Emissions System Diagnostic/Repair
- Engine Performance and Tune-up
- European Repair
- Foreign Repair
- Four-Wheel Drive Installation
- Fuel Injection Diagnosis and Repair
- Fuel Injection Service
- GM Factory Trained Specialist
- General Repair (Aftermarket)
- Headlamps and Vehicle Lighting
- Heating and Air Conditioning
- Ignition Systems
- Import Repair
- Japanese Repair
- Muffler & Exhaust Repair
- New Tire Replacement
- Oil Change Facility
- Oil Changes
- Radiator Repair
- Scheduled Factory Maintenance
- Serpentine Belt Replacement
- Service Department
- Shock and Strut Replacement
- State Inspection
- Steering and Suspension
- Timing Belt Service
- Tire & Brake Repair
- Tire Repair
- Transmission & Clutch Repair
- Transmission Fluid Service
- Truck Repair
- Used Car Evaluations
- Wheel Alignment
Languages
- English
Insurance
- Most extended Warranties accepted
Payments
- American Express
- Cash
- Debit
- Mastercard
- Visa
Staff
Bob Trez
Certifications & Memberships
5 stars ROBERT W Featured review
My experience with Penfield Service Center really began on Friday in the afternoon. I was scrolling through Facebook on my phone and passed an ad that showed they were offering tire rotation/oil change/fluid top off & more for $24.99. I was about 4800 miles since my last change so I snapped a screenshot of it and planned to stop by sometime in the next couple of days. The only thing that bothered me was that it said I needed to print out the coupon, and seeing as I don't have a printer that is always an annoying step of online coupons.
The next morning I was passing through Fairfield on my way home and decided to stop in and give it a shot anyway, maybe I would be able to hassle them into accepting the coupon. I parked, got out, put on my best "dont have time to print this out" face and prepared to argue. I presented my phone and asked if they would accept it, he took a look for two seconds and said sure. Immediately I liked this place.
He took some info with probably the friendliest demeanor I have experienced in years while being amusing and efficient.
On a Saturday morning.
At 9 am.
Yes, while I was dragging myself through the AM fantasizing about sleep, this guy was as upbeat as a guy working for a company that paid $500k/year and provided him a car, house, and supermodel wife.
Here's a quick rundown of my last 3 oil changes:
1) At the dealer: $45, they say it'll take an hour, it always takes 90 minutes. Really boring, out of the way, and I always worry they'll forget me like they did that one time when they didn't start for two hours. They're friendly though.
2) This lame Valvoline place in Norwalk where they insisted I needed synthetic blend for my vehicle, and tacked on a $5 charge for something when I declined. Told me it'd be 10-15 minutes, it was about 20-25. Seemed accepting but slightly bothered by my existence
3) The Muffler and Brake place I live near that told me I require a "special" filter and that cost extra too. Estimated an hour, took around there, maybe a little more. Their mood, in a word, "meh"
Now, the guys at Penfield said it'd be about 30 minutes, and since they were doing the rotation and other stuff that sounded pretty good to me. I went outside, grabbed my tablet and started watching a movie. Couldn't have been more than 25 minutes (probably 20) and they told me it was ready. Mentioned my front brakes could be done soon (75,000 miles on the car, and I'm not the gentlest driver) but didn't pressure me to do it at all. Signed here and there and I was off.
To say the experience was merely good or great is an understatement. Between the coupon and the time estimation they understand the concept of providing a moderate expectation and exceeding it so thoroughly that I feel compelled to write a review, which is not something I usually do. Its very refreshing amongst a field of those who promise greatness and deliver mediocrity. It would be a dream if we could get these guys to become politicians.
In conclusion, this is an amazing service center that I would and will recommend to everyone who needs mechanical assistance. Wonderful experience, 7/5 stars, couldn't be happier unless they stocked my trunk with hundred dollar bills.
This has got to be the most hysterical review we have ever gotten. Thank You for the kind words. We really do appreciate the business.
5 stars CHARLIE E Verified customer
Work was done to my satisfaction.
5 stars ADAM S Verified customer
Penfield has always treated us well. We are not 'car' people
5 stars LIZ B Verified customer
Penfield always has great service for me. That is why I continue going there :)
Thank you very much! We appreciate your biz!
5 stars CHARLENE S Verified customer
The service was performed in a timely manner at the estimated price quoted.
5 stars PHIL M Verified customer
Bob Trez and his staff are top notch. They are honest, professional and extremely knowledgable. They look at your vehi ... Read More
5 stars JOHN F Verified customer
People were friendly, as usual and service was done in a timely manner.
Thank you for your great service!!
Mary Fiori ... Read More
5 stars THOMAS C Verified customer
These guys are awesome... Friendly, fair value and excellent service... highly recommend.
5 stars LOU G Verified customer
My check engine came on in my 2002 Ford Explorer.
I knew where to take it for an HONEST & QUICK
DIAGNOSIS and repair!
Th ... Read More
5 stars MARY JANE M Verified customer
I've been coming to Penfield since we moved here in 2003. Consistently great customer service! Thanks for always squeezi ... Read More
5 stars JOE B Verified customer
I hate spending money on needless repairs or the inconvenience of being without a car. Bob and Paul make sure I never do ... Read More