I must say I was thoroughly disappointed with this office. Just the basic eye exam was $90, which is fine, but I expected that I would be able to walk out with a complete prescription in hand. I explained that I do not have insurance of any kind and would need to order my glasses online to save money. My granddaughter broke my other pair and I needed to get new glasses asap. They refused to provide me with the measurements I needed to order my glasses, unless I was buying from them! I literally cried when I got to my car because not only did I spend almost $100 on the exam, I still cannot order the glasses I need. I've had other eye exams before and have always been provided the information I need to order them, well, not here! Just because I wasn't able to order from them right now, doesn't mean I wouldn't be able to in the future. Now I will never order from them because I will never go back and I will never refer anyone. They've lost the opportunity for a life time customer because I will always need glasses - not having insurance to help cover the cost is only temporary. Good thing there are plenty of other options - I wish I would have chosen one of them the first time.
Paradise Canyon Eye Care replied:
I am so sorry for your experience in our office. This is not our policy! We are here to help you. We have had patients in the past that have told us they are purchasing online and we have helped them look at frames and pointed out sizes, shapes, colors, etc. to help them have a better experience. Please know that in the future when you come to our office, this is the service we provide, and that is our policy.