93.6% would refer friends and family to us

5 stars Customer since 2014

I liked the location and staff was great! Seemed like they are very short handed though ended up waiting over 3 hours but my cat did get very good care. She is doing great!

3 stars Customer since 2014

Poor communication between administrative personal and doctor.

1. A shot for nausea was administered without our approval and which was not effective.

2. We were charged inapproprietly which needed to be adjusted.

3. They forgot to give us a copy of our xrays and when we called the following morning to have them faxed to our vet they were not there at the time of our appointment.

5 stars Customer since 2014

Everyone kept us really well informed during our whole ordeal. Even though we were scared if our dog was going to make it. We knew he was in great care. He bonded with many folks at the clinic. When we brought him in to get his bandages changed, you can tell that our pup really loved a few individual.

When he was clear from danger the communication dropped a bit, but my guess is because there were other animals in dire need. I really wish there was a well-lit sign for the clinic, we had a hard time finding the place in the middle of the night.

Overall, we are so grateful for everyone at the clinic and to provide our dog with such care. Also, there speed in interacting with our insurance company, Trupanion has been lightning fast. Thank you again so much to the staff at Nor Cal Veterinary Hospital.

5 stars Customer since 2014

My Bella had to go in because she has a reaction to a shot. Every one was so nice and comforting.

5 stars Customer since 2014

They had a very good service, and they care about my pets. The best place for your pets.

5 stars Customer since 2014

Professional and attentive! I felt so taken care of. My 14 yr old fox terrier is beginning to have seizures and I was able to talk to Dr. West on the phone (what a relief!) before arriving in the middle of the night/early morning. He proceeded to educate me and guide me in the direction that was best for my beautiful dog Bruno and for me. Took lab tests and got meds for now. Bruno had a minor seizure as we were checking out and the lovely lady at the front desk immediately came over to help me and gave him his pill, overall the best care ever. I received a follow up call by the Dr. himself and was very delighted to hear that. Thankful Nor Cal is there 24/7..Highly recommended if you're looking for a place with love..

3 stars Customer since 2014

The environment was colded. The place made think I was in clean warehouse. Your prices war off the chart. The dr. I felt was trying to force his treatment on me and would not listen to what had to say. My dog didn't care for. Staff was cold as well. The chair another places to site too hard. There was no color.

5 stars Customer since 2014

Halle Kate is doing well. She is impossible to feed. I gave her deli turkey since yesterday - small meals about very three hours and her meds on schedule. So far she is doing very well. I left a message for her regular vet that I would not be bringing her in to see them Monday unless they felt I should. I knew she would not eat Hill RX food and told Dr. Goldfarb that. I baked a small yam and see if she will take a small amount later. I had to laugh when I heard she try to bury her food. If I give her a cookie or she finds a treasure (to her) the walk is over and she comes home and cries because she does not know where to hide it so I won't find it. We are taking shorter walks but she loves to sit in the backyard and she was rolling around in in yesterday. I was going to send you and email today but must use the computer at the library. I will miss the adorable little French Bull Dog. If you need to get back to me it is best to phone as I do not have a computer at home. Worked at IBM that was enough! Thank you all. Halle's Mommy

4 stars Customer since 2014

The staff is very nice and even though they were short handed and swamped they still provided great care and customer service.

5 stars Customer since 2014

Love the staff! Had me wait awhile,, but for a good cause. Other dogs needed more critical attention than my baby Koda. Don't mind, they also gave me a discount for waiting. Recommending to others???? YES!!!!!!