94.9% would refer friends and family to us

5 stars Customer since 2015

Dr west was very informative and attentive. We appreciate the time he took to go over options and help us to make the best decision for halo!

5 stars Customer since 2015

We brought our cat to Nor Cal. The staff that greeted us were competent and friendly. Dr West treated our cat, he explained the procedures and options available to us. We felt confident that our pet was in good hands. Also important to us was how clean the facility is. Subsequently, the procedure was done and the problem solved. Thank you Dr West.

1 stars Customer since 2015

No sence of urgency for my pet. Very rude customer service experience from the lady with the purple hair behind the counter. Did not feel like I was well taken care of for my pets condition. Very disappointed with my experience here. First and last time coming to this hospital. Extremely unprofessional and un orgainized.

5 stars Customer since 2014

Excellent care every time we have had to bring our dog Ellie. We've seen different doctors with each visit and have been so grateful for what each of them have done for our dog. We feel very fortunate to have Nor Cal Veterinary Emergency near us.

5 stars Customer since 2015

Everyone was very compassionate and kind to my pet and to me. Facilities are very clean and spacious. All meds and instructions for post hospital care were very clear.

5 stars Customer since 2015

We brought in our 14 year old spaniel/ collie mix Sonny for a final evaluation on his deteriorating condition, his advancing arthritic condition had suddenly changed to front legs being stiff, extended and rigid, with his hind legs limp and useless, he could no longer stand or walk at all. The Doctor at Nor Cal was very kind and caring, and explained that it is now a quality of life issue for Sonny and that we should make him comfortable until we were ready to have him euthanized. We appreciated the frank and honest conversation, and are providing hospice care at home for Sonny for a day or two so our family can say farewell to our devoted friend of 14 years.

1 stars Verified customer

Worst experience ever

5 stars Customer since 2015

Dr.Rachel Goldfarb,DVM is a great doctor,she right away diagnosed the problem of Dilo.Even though that day,Jan. 11,2015 when she examined Dilo,she had a critical cases to handled & to be monitored she was focused on every issues.She was very professional,skillful & an awesome doctor of animals.Nor Cal Emergency Hospital & Specialty Hospital is so lucky to have her in the team

1 stars Customer since 2015

Only in a dire emergency will I return to NOrCAL Vet center. I called before coming and the receptionist that answered the phone was pretty short and could not give me accurate directions. I had to ask for landmarks to find the place having never been there. When I arrived he was just as cold. first order of business was me signing a authorization to treat and disclaimer regarding that treatment. Then I had to wait 1.5 before seeing the Dr. I waited in the car as the space while new and clean was less than warm and no separate area for dogs/cats. When I was finally seen, the Dr's first order of business was to look casually and then come up with 2 estimates (a low $800+ and a high at $1200+) I asked that my cat who was in severe pain be given pain med. It took another 20 mins for that. Then a technician came in and said she was going to take my cat to the back. I said No, let me talk with the Dr.and asked the Dr to give my cat an antibiotic.. long story short because I did not blindly hand over the care of my cat and accept all their "treatment" options I was treated as though I was too much trouble. After 2.5 hours of being there I left with pain meds for my cat...my follow up with PetsUnlimited was exactly what I would expect for a traumatized and injured cat..

5 stars Verified customer

My name is Bosco. I'm a food kind of guy who decided to dine on an Easter lily leaf. Did you know that they are highly toxic to cat's. Well, my Mom rushed me to NorCal Emergency Hospital with lily in hand were Dr. Lin jumped in to action with the treatment which saved my life. I was in hospital for two full days and my Mom was able to visit me which helped me a lot. On one of the visit Dr. Jon West came in and had a nice chat with my Mom. I could see he put her at ease-me too!

If any of my cat friends or dogs need any emergency care, this is the place to come. The Doctor's and staff are just wonderful and they took great care of me. I now have 8 lives left and that works for me.


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