The facility is very nicely done - has a modern / "loft-like" look to it - and clean.
We were very happy with the vet (Dr Grier) who saw our dog. She was very nice, informative, calm & gentle in her approach, and did the follow-up phone call herself. She took the time to listen, did not seem rushed, and discussed in detail the options and plan of care. Overall, the staff was friendly and professional.
The only complaint we had was the wait time. We came on a Sunday late afternoon and there was only one other party who was in the waiting area when we arrived. Though, I wasn't sure how many patients were already being seen. Considering that the waiting room wasn't congested with people, there was a long wait which I think was about an hour or longer. There was a constant flow of people who walked in thereafter. It seemed like there was only one doctor on duty. Of course, it takes time to do examinations in order to be thorough and provide good quality care. Any emergency facility, especially on weekends (when all other veterinary clinics are closed), should have more than one physician on staff.
Overall, I was pleased with the service and the care received. I would definitely come back in an emergency situation.