93.4% would refer friends and family to us

5 stars Customer since 2014

Very pleased with the level of care and performed expediently. Thank you.

5 stars Customer since 2014

The staff was great and very professional, Dr. West was a great clinician and presented very realistic and cost effective treatment options. I will not hesatate to bring any of my pets here in the future. Very happy with the quality of care.

4 stars Verified customer

I truly appreciated the care and concern of the staff and doctors at Nor Cal. My wild kitty is a tough patient to handle but they made sure to do the best to reduce the stress for both Cooper and me.

2 stars Customer since 2014

Although I had a good experience on my first visit last year I cannot say the same this time, the night of September 11th. My 18-year-old cat displayed difficulty urinating for about a day, straining in the litter box and eliminating only a tiny amount of urine. I brought him to Nor Cal a little after 11 p.m. on a Thursday night. There were three clients ahead of me, but the vet, Dr. West, looked at my cat pretty quickly. The vet said that my cat's bladder was not full, so it wasn't an immediate emergency. Dr. West still had to look at other clients who were ahead of me, so I waited two hours, till after 1 a.m., before he could talk with me at length. He didn't know the cause of the straining but said it probably wasn't an infection, since they are extremely rare in male cats. He guessed that it was stress. However, I asked for an antibiotic anyway, which he prescribed, along with sub-Q fluids. The next day I called my regular vet and explained what happened. She asked if the Nor Cal vet had taken a urine sample. I said I didn't think so. She said that was odd. She then asked if the vet had mentioned crystals in my cat's urine. I said no. She said that was also odd. So I had to bring my cat to her the next day for such tests. She prescribed Prazosin, which aids in urination in cats, which Dr. West also did not mention. I feel I could have avoided another visit to a vet if Nor Cal had covered all bases.

5 stars Verified customer

The staff is very kind and caring!

5 stars Customer since 2014

The doctor presented clear options that an owner should be presented, and was very informative and detailed in what i knew would be an expensive procedure. However not only did i receive a good price, i feel like i got above and beyond service for my dog.

5 stars Customer since 2014

I am awestruck by the sympathy shown by your staff over our pet rat Otto who had to be euthanized a few weeks ago. We received an amazing condolence card and his paw prints from your staff. My wife and I were in tears and my son is now proudly displaying them in his room. It was very kind of you all to send this to us.

Also, the service when we came to have Otto checked out was fantastic. We will be certain to recommend you to anyone with pets.

5 stars Verified customer

The response, caring and professional service was outstanding. Our dog had 24 hours to have a chance to re-use her back legs. The Drs. developed a plan and approach and performed a successful surgery. The technicians, assistants and administrative staff was supportive and friendly. Always cheerful and provided us with updates and cost estimates. Proactive communication from the Drs while our dog stayed in the hospital. We wouldn't think of going anywhere else for future needs. The follow up care program was clearly explained. We left with a good sense of recovery care as well as knowing we can always pick up the phone and call them 24/7 for support and assistance. Top rating!

5 stars Customer since 2014

NorCal Veterinary Hospital was awesome. The facility was clean and the staff was super friendly and very helpful. Dr. Rob West was very thorough and professional. I would definitely recommend this emergency clinic, and I already have recommended to several friends.

5 stars Customer since 2014

Much better than All Animals Emergency in SF, also much less expensive. The office was clean, not very busy, and the staff is very compassionate about animals and friendly to customers.

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