I brought my cat in Saturday night in a panic he was CKD crashing and thought I may have to put him down. So it was great the doctor assessed the situation and put my mind at east that was not even close to the case. He also asked questions and made recommendations as best as he could with some recent lab work I brought. Since this wasn't an emergency involving IV fluids and such, I got to ask questions about his current treatment, including prednisolone for pancreatitis, so I could leave not wondering if I would be up all night. He didn't hard sell bloodwork, which was great bc I have seen that happen at other vets, sometimes just after I had had it done. I don't sense that NCVE is about finding ways to charge clients or pressuring them, very much a relief after seeing this at other SF vets.
The vet techs did a great job of rotating when my cat didn't like the first tech (a nice guy but I think my cat doesn't like men so...). Two female vet techs (front desk woman w/blue hair and woman with black and bleached blond hair) came in and did a great job of taking his temp, very mellow and kind ladies.
The front desk reception woman was the most likeable front desk person I have met among many SF vets to date. She clearly understood a stressful situation and didn't make it worse by copping any of the attitude I have seen at Pets Unlimited and SFVS, which did little for my cat for ongoing care. She was also very patient with questions I had about this place, which I just found on Yelp. I can't say how the vets would treat my cat in a non-emergency way, but I am hopeful, especially bc the exam pricing and specialist treatment is as high as SFVS. Is this place a kinder and better version of SFVS? I hope so!