94.7% would refer friends and family to us

1 stars Verified customer

I took my dog in for what I thought was an obstruction. After an x-ray, the vet confirmed that there was something stuck in the small intestine. It could be a bone with what looks like sharp edges, but she didn't recommend surgery. She said to wait and see what happens, but that if it moves, the sharp edges could tear the intestine. The options given were to leave him there for observation or send him home with a liquid bubble under his skin, so he wouldn't get dehydrated. I wanted my dog to see his regular vet in the am, which was a 7am appointment, but for them to monitor him overnight. The vet was extremely rude and gruff saying that there are no vets there overnight only nurses, and if i take him at 7am there will be no report. No vets there overnight? only nurses she confirmed. I thought this was an emergency hospital. Her bedside manner was abhorrent and I will never return here. If my dog has a dangerous obstruction, why wouldn't she be more aggressive in his treatment? I still can't believe how awful and insensitive she was, telling me that she has other patients to se and walking away.

5 stars Customer since 2016

Our visit to Nor Cal Veterinary Emergency and Specialty Hospital, and specifically our consultation with Dr. Knapp was wonderful, at least as wonderful as such a meeting can be. We were extremely impressed with the clinic both prior to our visit based on reviews, and certainly after our visit once we met with the team.

Dr. Knapp was knowledgable, caring, and compassionate. She provided us with the full array of options and a wealth of information, and comforted us in a difficult time. The rest of the team were welcoming and kind, the wait was short, and the environment was pleasant. I highly recommend coming here with your pets.

5 stars Verified customer

I had a great experince , very fast , very satisfied

5 stars Customer since 2016

Both doctors and all the staff were efficient, personable, and knowledgeable. Within 24 hours, the primary diagnosis had been made, but even so, I received two separate follow-up calls from the doctors. Thank you for taking care of my furry family member.

5 stars Customer since 2016

I was thoroughly impressed and grateful for their help with my 32-year-old Amazon parrot that had broken off the end of his beak somehow leaving him in great pain, bleeding and possibly a really awful ending. Fortunately, there was a person working there who was very knowledgeable about birds who, along with the veterinarian, were able to treat him and stop the bleeding until I could take him to my own veterinarian the next day who was expert in birds. Also last year I had accompanied a good friend there when her small dog had been badly bitten by a large dog in the park. She also received very good treatment for her dog. I am impressed with their friendliness and making you feel that they really cared for your pet at a time that you are upset and need reassurance. And they also have excellent parking.

5 stars Customer since 2014

I love the staff! You don't want to have any emergencies, but if you do, this is the place. They are kind and compassionate. Thank you for what you do.

5 stars Customer since 2016

Nice vet and staff

5 stars Customer since 2016

A wonderful staff that helped me through one of the worst expiences

5 stars Verified customer

Convenient location. Clean facility. Lot's of parking. Thought and knowledgeable staff.

5 stars Customer since 2015

Always the best service. Whatever your concern is, this hospital will always treat you with respect and kindness. Thank you!