Overall we had a fantastic experience with the NIGHT team. I think there could have been much better communication between the team at shift change. There was certainly a lot of miscommunication about the care of my cat. One of the day shift MDs had terrible bedside manner (wish I had gotten her name), but Dr Sia more than made up for any of the negative experiences we had.
My cat was taken to emergency while I was out of state for respiratory distress and worsening of CHF. I was on the phone with one of the MDs when I was about to board my flight back home. I was devastated and worried that I may not make it home in time to see my baby before she passed away. I asked her to inform me of what my options were to save my cats life. She began by telling me some more conservative options then proceeded to tell me they could puncture her lungs with a needle to remove the fluid, I told her i was not interested in that, she interrupted me by asking if she should even continue with my options. I asked if the other options were going to be as invasive as sticking a needle in her lungs and she scoffed at me and said well none of the options I've given you I would consider invasive. I found this to be a rude comment for someone who was clearly in distress. She made me feel like if I didn't have it done that she would continue having breathing difficulties. When I boarded the plane, my husband contacted Nor Cal to give consent. He said the front desk had no idea what he was talking about. When I arrived 6 hours later, I met with Dr Sia. She said she had hesitations on doing the chest tap on a kitty in her condition because she was breathing so well. She said she looked like she had been in great condition from 6pm - midnight when I arrived. I later talked to my home vet and she said she didn't think it would be safe to proceed with that procedure on my cat because of the proximity to her heart, it would be too risky. When they did the procedure, she didn't even have any fluid around her lungs to remove. So ultimately i feel like we were pressured to consent to a procedure that she didn't even need, $400 out the window and a bald and probably traumatized cat is what we were left with.