The front staff were very nice and helpful as were the Techs. I really appreciate the customer service.
The environment is extremely cold (I understand this from a health and sanitiation perspective), but I think they could make it more comfortable for the sick dogs. I had to wait an hour to get seen by the vet and meanwhile my dog was panting and in pain and sitting on the cold floor.
The biggest issue was my experience with the vet. She was abrupt and when I told her that I had started to give my dog raw food a couple weeks ago, she basically admonished me for doing so, saying you should never feed a dog raw food. I didn't want to get into an argument with her since I was only concerned about my dog being in so much pain, but in my profession I work with many vets who strongly disagree with her.
During her examination she handled my dog roughly. Yes, she needed to palpitate him but he was already so stressed and she didn't try to be soothing, or connect with him before she did so. The next day my personal vet was gently talking to him while she did the same examination. On a positive note the vet did not recommend doing a bunch of tests that night, rather, opt for supportive care and wait and see how he was doing in the morning and if necessary go to my personal vet. I appreciated her not trying to sell me on expensive tests that would cost quite a more if they weren't needed.
She left us in the room saying someone would come get him to give him fluids etc., and it wasn't till 15 minutes later, when I asked at the front desk, that someone came to collect him, which makes me think she forgot about us. If it was going to be a wait, it would have been helpful to just let us know as he had already been there 1.5 hours and was hunched over from pain.
I don't like leaving a negative review and there were some positives in my whole experience. I just think there's room for improvement. As it is, I will probably drive farther to go to another emergency vet the next time I need one.