94.7% would refer friends and family to us

5 stars Customer since 2016

I was very impressed with the prompt service and care that Chrome received while there. The staff was friends as was the Dr. She explained everything and I felt comforted knowing Chrome was in good hands.

5 stars Customer since 2016

I took my puppy Oreo, freaking out that he could have worms. They calmed me down and made me feel very comfortable. Oreo was seen very quickly and I was given a lot of information from the girls at the front desk, the nurse and the vet. I asked questions and they all were very knowledgable and helpful. I'm glad I was able to find somewhere to take him after 6pm and I'm grateful Oreo and myself were in the hands of such great staff. I would definitely recommend this place to anyone. Thank you to the entire staff for your help and kindness, Oreo and I appreciate it very much. Hopefully we do not have a need to go back to an emergency vet, but if we do... With no hesitation, it will be here.

5 stars Customer since 2016

Overall we had a fantastic experience with the NIGHT team. I think there could have been much better communication between the team at shift change. There was certainly a lot of miscommunication about the care of my cat. One of the day shift MDs had terrible bedside manner (wish I had gotten her name), but Dr Sia more than made up for any of the negative experiences we had.

My cat was taken to emergency while I was out of state for respiratory distress and worsening of CHF. I was on the phone with one of the MDs when I was about to board my flight back home. I was devastated and worried that I may not make it home in time to see my baby before she passed away. I asked her to inform me of what my options were to save my cats life. She began by telling me some more conservative options then proceeded to tell me they could puncture her lungs with a needle to remove the fluid, I told her i was not interested in that, she interrupted me by asking if she should even continue with my options. I asked if the other options were going to be as invasive as sticking a needle in her lungs and she scoffed at me and said well none of the options I've given you I would consider invasive. I found this to be a rude comment for someone who was clearly in distress. She made me feel like if I didn't have it done that she would continue having breathing difficulties. When I boarded the plane, my husband contacted Nor Cal to give consent. He said the front desk had no idea what he was talking about. When I arrived 6 hours later, I met with Dr Sia. She said she had hesitations on doing the chest tap on a kitty in her condition because she was breathing so well. She said she looked like she had been in great condition from 6pm - midnight when I arrived. I later talked to my home vet and she said she didn't think it would be safe to proceed with that procedure on my cat because of the proximity to her heart, it would be too risky. When they did the procedure, she didn't even have any fluid around her lungs to remove. So ultimately i feel like we were pressured to consent to a procedure that she didn't even need, $400 out the window and a bald and probably traumatized cat is what we were left with.

5 stars Customer since 2016

Everyone was professional, kind, and cared about the wellbeing of our dog. We were seen quickly, and everything was explained clearly. Overall, I wish Nora hadn't been sick, but was grateful you were all there to help her feel better quickly. Thank-you

5 stars Customer since 2013

Quick service and prompt efficient treatment. Dr West is a great vet, he's treated several of our cats and I have been impressed with his clear dedication to animals every time.

5 stars Customer since 2014

The staff is wonderful and always puts us at ease for any emergency we face. They may take a little while in getting the doctor in the room but it is well worth the wait. If there is ever any dire emergency they are very prompt.

5 stars Customer since 2013

Always great care from great people

5 stars Verified customer

The staff was wonderful and facilities clean and accommodating.

5 stars Customer since 2014

Arrived at NOR CAL vet with my canine partner, who had punctured his top canine through his muzzle during apprehension training. He was bleeding profusely and upon arrival I was welcomed with an opened emergency room door and the most professional, competent staff ready to help. They were able to immediately stop the bleeding, put him out and insert the necessary sutures. Their confidence was extremely reassuring and they went out of their way to make sure my partner was comfortable the entire time. NOR CAL vet is hands down the BEST emergency vet hospital I have ever visited and would recommend them to any pet owner!!! Thank you again!!!

4 stars Verified customer

All the staff was really nice and the dr answered all our questions and took her time with us. We did not feel rushed at all.