95.0% would refer friends and family to us

4 stars Verified customer

PROS:

The facility is very nicely done - has a modern / "loft-like" look to it - and clean.

We were very happy with the vet (Dr Grier) who saw our dog. She was very nice, informative, calm & gentle in her approach, and did the follow-up phone call herself. She took the time to listen, did not seem rushed, and discussed in detail the options and plan of care. Overall, the staff was friendly and professional.

CONS:

The only complaint we had was the wait time. We came on a Sunday late afternoon and there was only one other party who was in the waiting area when we arrived. Though, I wasn't sure how many patients were already being seen. Considering that the waiting room wasn't congested with people, there was a long wait which I think was about an hour or longer. There was a constant flow of people who walked in thereafter. It seemed like there was only one doctor on duty. Of course, it takes time to do examinations in order to be thorough and provide good quality care. Any emergency facility, especially on weekends (when all other veterinary clinics are closed), should have more than one physician on staff.

Overall, I was pleased with the service and the care received. I would definitely come back in an emergency situation.

5 stars Customer since 2015

The staff was incredibly helpful and kind when I brought my sick kitty in. They ran a bunch of diagnostic tests and walked me through each step. My experience here was excellent and there is no other veterinary clinic that I would trust to take care of my cat as well as Norcal did.

5 stars Customer since 2015

excellent in evey way-explanations, prices, services, location, courtesy

Loved dr west

5 stars Verified customer

First, my vet Linda Hall recommended Norcal. I was very happy with the promptness you showed at checking my dog out as soon as we arrived to determine if it was a life threatening problem. Even though his physical exam showed problems other than what we came in for, it was good to have them pointed out, though some might just be a non-serious "old dog" condition. I was especially impressed with Dr. Grier- she came across as being more experienced & not over-reactive. The receptionists AND techs were extremely efficient, knowledgeable, & compassionate = VERY important, especially to a new client! After all, they make the first impression of Norcal! Overall, I would certainly come to Norcal BEFORE going to Ninth Avenue Emergency Hospital or Pets Unlimited or VCA in S.F.

5 stars Verified customer

First, my vet Linda Hall recommended Norcal. I was very happy with the promptness you showed at checking my dog out as soon as we arrived to determine if it was a life threatening problem. Even though his physical exam showed problems other than what we came in for, it was good to have them pointed out, though some might just be a non-serious "old dog" condition. I was especially impressed with Dr. Grier- she came across as being more experienced & not over-reactive. The receptionists AND techs were extremely efficient, knowledgeable, & compassionate = VERY important, especially to a new client! After all, they make the first impression of Norcal! Overall, I would certainly come to Norcal BEFORE going to Ninth Avenue Emergency Hospital or Pets Unlimited or VCA in S.F.

5 stars Customer since 2014

The DC team are always very kind, friend, and in formative. We, Luke and I. Will be signing up for the Agility program. Not only is this program good for Luke & I. It also keeps us coming to Nor Cal. I have never experienced such an excellent group of people before. I will always recommend Nor Cal Vet Hospital to anyons & everyone!! Thank you for being you!!

4 stars Customer since 2015

Very courteous and assessed my cat. Would come back and recommend to others

5 stars Verified customer

The visit was pleasant. The vet didn't rush me during the visit. The vet was very understanding and didn't recommend a whole list of un-necessary tests. I trust her expertise.

5 stars Customer since 2015

All of the staff that I had a chance to meet was incredibly friendly. They took great care of my poor sick little girl.

5 stars Customer since 2015

I moved here from Florida 3 years ago and haven't had any good experience with the bay area vets until I had to bring my dog here one night when he was in so much pain suddenly. Both Dr Sara and Dr Rob West were very attentive and knowledgeable.They are also not there to take your money.. i was thinking the worst possible scenario and Dr West did few tests to show and explain why he thinks it is not, offered a treatment for what he thinks it is before having all the expensive testing done. He also made sure we understand during this time dog's condition would not worsen if it is the worst thing i was thinking of. He was very easy to talk to, i went home without any questions in my head. You can tell right away he loves his job and animals.